NexlintoMember Services Representative
Company : Crunch Fitness
Location : Berkeley, IL, 60163
Job Type : Full Time / Part Time
Date Posted : 11 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
In Berkeley, IL fitness centers, Member Services Representatives manage busy times by multitasking between greeting members, assisting with account updates, and coordinating front desk operations efficiently. Strong communication and quick problem-solving skills help maintain smooth service flow amid high member volume.
Berkeley fitness clubs often offer flexible shifts for Member Services Representatives, including part-time hours covering mornings, evenings, weekends, and holidays. This adaptability caters to student workers and those balancing other commitments, reflecting the local demand for varied work schedules.
Advancing as a Member Services Representative involves honing customer service expertise, mastering membership software, and developing leadership qualities. Certifications in fitness or customer relations can further enhance prospects, especially in competitive markets like Berkeley, IL.
At Crunch Fitness, Member Services Representatives embody the brand’s energetic and inclusive spirit by fostering community connections and promoting wellness programs. This role emphasizes positivity and teamwork, aligning with Crunch’s mission to create a fun, supportive environment for members and staff.
Crunch Fitness’s rapid growth and dynamic atmosphere require Member Services Representatives to adapt quickly to evolving club programs and member needs. Representatives must juggle front desk duties with proactive member engagement, reflecting Crunch’s focus on innovation and member satisfaction.
Member Services Representatives in Berkeley typically earn between $13 to $16 per hour, slightly above average for local fitness clubs. Crunch Fitness supplements this with performance bonuses and benefits, making the total compensation attractive in the regional market.
Many assume Member Services Representatives only check in members, but the role extends to account management, service promotion, conflict resolution, and supporting sales initiatives. It’s a multifaceted position requiring strong interpersonal and organizational skills.
Berkeley’s proximity to Chicago increases competition for Member Services roles, with many applicants vying for positions in popular clubs. Candidates with customer service experience and flexible availability tend to stand out in this moderately competitive market.
Crunch Fitness employs membership management software to handle check-ins, account updates, and scheduling. Proficiency with these systems, plus basic computer literacy, is essential for smooth front desk operations and enhancing member experience.
These representatives play a key role in promoting club amenities and scheduling tours, directly impacting membership sales. Their ability to create welcoming first impressions and address member inquiries supports Crunch’s expansion goals.