NexlintoCustomer Service Representative
Company : Crunch Fitness
Location : Florence, NJ, 08518
Job Type : Full Time / Part Time
Date Posted : 13 February 2026
Job Summary:
We are looking to hire a Customer Service Representative who is personable, enthusiastic, and dedicated to delivering exceptional customer service as the main representative of our club. The Customer Service Representative will be responsible for providing superior customer care, aiding in the daily front desk operations, and ensuring that all members and visitors feel welcomed and valued. This position is ideal for individuals who enjoy interacting with others, excel in a fast-paced environment, and have a passion for fitness and community-building.
Key Responsibilities:
- Extend a cordial welcome to both members and guests to set a positive tone.
- Assist users with checking in, updating their profiles, and addressing general questions.
- Improve the member experience by highlighting the club's diverse programs, amenities, and services.
- Address phone calls, emails, and in-person requests with professionalism and efficiency.
- Support efforts to boost membership sales by providing information and coordinating tours for interested parties.
- Ensure the reception area is neat, organized, and projects a professional front desk.
- Addressing member grievances promptly and escalating issues to higher levels when appropriate.
- Comply with the company's policies, protocols, and standards for delivering customer service.
- Work together with managers and team members to facilitate the successful operation of the club.
Qualifications:
- Excellent at engaging with customers and showcasing interpersonal strengths.
- Demonstrating a constructive, animated, and polished behavior.
- Displays excellent abilities in both communication and problem resolution.
- The capability to multitask effectively and succeed in a dynamic and swift-paced environment.
- Familiarity with basic computer functions and proficiency in managing scheduling or membership tools is essential.
- Willing to accommodate varying work hours such as mornings, evenings, weekends, and holidays.
- A deep passion for staying fit, holistic wellness, and guiding others towards achievement.
Compensation & Benefits:
- Competitive hourly pay
- Incentivized bonuses tied to performance and opportunities for rewards
- Health benefits are granted to eligible employees who meet the specified criteria
- Assessing 401(k) eligibility according to tenure
- Obtain a complimentary membership for Crunch Fitness access
- A dynamic, spirited, and collective setting for work
- Possibilities for progression within a rapidly growing brand
Why Join Us:
At Crunch Fitness, being a Customer Service Representative goes beyond typical front desk responsibilities as it presents an opportunity to form connections, inspire others, and advance in the fitness industry. If you enjoy assisting individuals, bringing positive energy to your tasks, and being part of a collaborative team, we would be thrilled to have you as a part of the Crunch family.
Recent Jobs
Top searches
Employment opportunities at Crunch Fitness
Jobseekers are also searching for
Searches you may like
Trending searches in Florence, NJ
Popular Searches
Frequently Asked Questions
Florence, NJ, has a moderately competitive market for customer service roles, with several local businesses seeking personable reps. Candidates with strong communication and multitasking abilities tend to stand out amidst the available talent pool.
Florence offers accessible public transit and major highway routes, making commuting manageable. However, peak hours can cause delays, so planning your schedule around off-peak times can improve punctuality for front desk roles.
Apart from basic communication, excelling reps in fitness environments demonstrate enthusiasm for wellness, adept conflict resolution, and the ability to inspire members, enhancing overall community engagement.
Many reps progress into supervisory or membership sales roles, especially if they showcase leadership and strong problem-solving skills. Continuous learning and a passion for customer care often open doors within growing companies.
Crunch Fitness reps uniquely blend hospitality with fitness knowledge, promoting club amenities while managing front desk operations. This dual focus on service and wellness creates a more dynamic, community-centered role.
The role goes beyond traditional customer service by fostering member motivation and community spirit. Employees benefit from a vibrant team culture and gain firsthand exposure to the fitness industry’s growth.
Yes, reps receive perks like competitive hourly wages, performance bonuses, health benefits eligibility, and complimentary gym memberships, promoting both financial and wellness incentives.
Hourly wages usually fall between $14 to $18, depending on experience and responsibilities. Crunch Fitness offers competitive rates within this bracket, along with bonus opportunities linked to performance.
Reps play a pivotal role by greeting visitors warmly, providing detailed information about programs, and coordinating facility tours, effectively turning inquiries into memberships through personalized engagement.
Basic computer proficiency is essential for managing member profiles and schedules. Familiarity with membership software enhances efficiency, allowing reps to handle front desk tasks seamlessly in a fast-paced environment.