NexlintoCustomer Service Representative
Company : Crunch Fitness
Location : Slidell, LA, 70459
Job Type : Full Time / Part Time
Date Posted : 12 February 2026
Job Summary:
We are looking to hire a Customer Service Representative who is personable, enthusiastic, and dedicated to delivering exceptional customer service as the main representative of our club. The Customer Service Representative will be responsible for providing superior customer care, aiding in the daily front desk operations, and ensuring that all members and visitors feel welcomed and valued. This position is ideal for individuals who enjoy interacting with others, excel in a fast-paced environment, and have a passion for fitness and community-building.
Key Responsibilities:
- Extend a cordial welcome to both members and guests to set a positive tone.
- Assist users with checking in, updating their profiles, and addressing general questions.
- Improve the member experience by highlighting the club's diverse programs, amenities, and services.
- Address phone calls, emails, and in-person requests with professionalism and efficiency.
- Support efforts to boost membership sales by providing information and coordinating tours for interested parties.
- Ensure the reception area is neat, organized, and projects a professional front desk.
- Addressing member grievances promptly and escalating issues to higher levels when appropriate.
- Comply with the company's policies, protocols, and standards for delivering customer service.
- Work together with managers and team members to facilitate the successful operation of the club.
Qualifications:
- Excellent at engaging with customers and showcasing interpersonal strengths.
- Demonstrating a constructive, animated, and polished behavior.
- Displays excellent abilities in both communication and problem resolution.
- The capability to multitask effectively and succeed in a dynamic and swift-paced environment.
- Familiarity with basic computer functions and proficiency in managing scheduling or membership tools is essential.
- Willing to accommodate varying work hours such as mornings, evenings, weekends, and holidays.
- A deep passion for staying fit, holistic wellness, and guiding others towards achievement.
Compensation & Benefits:
- Competitive hourly pay
- Incentivized bonuses tied to performance and opportunities for rewards
- Health benefits are granted to eligible employees who meet the specified criteria
- Assessing 401(k) eligibility according to tenure
- Obtain a complimentary membership for Crunch Fitness access
- A dynamic, spirited, and collective setting for work
- Possibilities for progression within a rapidly growing brand
Why Join Us:
At Crunch Fitness, being a Customer Service Representative goes beyond typical front desk responsibilities as it presents an opportunity to form connections, inspire others, and advance in the fitness industry. If you enjoy assisting individuals, bringing positive energy to your tasks, and being part of a collaborative team, we would be thrilled to have you as a part of the Crunch family.
Recent Jobs
Top searches
Employment opportunities at Crunch Fitness
Jobseekers are also searching for
Searches you may like
Trending searches in Slidell, LA
Popular Searches
Frequently Asked Questions
Slidell's job market for customer service roles is moderately competitive, with local businesses like Crunch Fitness valuing candidates who combine interpersonal skills with a passion for community wellness. Networking and demonstrating flexibility in scheduling often give applicants an edge in this region.
While formal certifications aren't always mandatory in Slidell, proficiency with membership management software and strong communication skills are highly favored. Employers such as Crunch Fitness appreciate candidates familiar with both tech tools and fitness-related customer engagement.
Customer Service Representatives often advance into supervisory or membership sales roles, especially in dynamic companies like Crunch Fitness. Developing problem-solving abilities and mastering club operations can open doors to managerial positions within the fitness or broader customer relations sectors.
Handling simultaneous member requests, resolving complaints swiftly, and maintaining an organized front desk under time pressure are common hurdles. Success requires multitasking skills and a customer-first mindset to foster a welcoming environment amid constant activity.
Yes, Crunch Fitness provides perks like complimentary gym memberships and performance bonuses, which are particularly appealing for customer service staff passionate about fitness. Their health benefits and 401(k) plans also align with local standards but add motivational incentives.
At Crunch Fitness, the role blends typical front desk duties with community engagement and fitness advocacy. Employees act as both service agents and wellness ambassadors, creating a more dynamic and impactful experience than standard customer care roles.
Customer Service Representatives in Slidell typically earn between $12 and $16 per hour. Crunch Fitness offers competitive hourly pay alongside performance bonuses, positioning their compensation slightly above the local average for similar fitness industry roles.
Schedules often accommodate peak gym usage times, including early mornings and weekends, reflecting community fitness habits in Slidell. Flexibility is crucial as local demand spikes during holidays and seasonal events, requiring readiness for varied shifts.
Candidates who are personable, enthusiastic, and excel at multitasking tend to thrive. Crunch Fitness favors individuals passionate about wellness who can engage members warmly and maintain professionalism under pressure, ensuring a positive club atmosphere.
Some believe it's purely administrative, but the role goes beyond clerical tasks—it's about building member relationships and promoting wellness programs. Success hinges on interpersonal skills and proactive problem-solving, not just answering phones or managing schedules.