NexlintoMember Services Representative
Company : Crunch Fitness
Location : Falcon Heights, MN, 55108
Job Type : Full Time / Part Time
Date Posted : 12 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
Falcon Heights has a moderately active job market for fitness-related service roles. Due to Crunch Fitness's growth, demand for Member Services Representatives is steady, but local competition involves other gyms and wellness centers. Candidates with excellent interpersonal skills and flexible availability often stand out.
While no strict certifications are mandated, familiarity with customer management software and CPR certification can enhance employability. Employers in Falcon Heights value candidates showing commitment to fitness and wellness, so local fitness or wellness-related workshops may also be advantageous.
Unlike typical customer service positions, this role blends membership management with fitness community engagement. It requires promoting club amenities, scheduling tours, and resolving fitness-related member concerns, making it ideal for those who enjoy dynamic, health-focused environments.
Absolutely. This role is often a stepping stone toward management or specialized fitness roles. Developing strong communication and organizational skills here opens doors to leadership positions like Member Services Manager or roles focusing on membership growth strategies.
Emphasize your customer engagement abilities, problem-solving aptitude, and comfort with digital scheduling tools. Showcasing a genuine passion for fitness and an energetic attitude helps, especially when applying in community-focused environments like Crunch Fitness.
Crunch Fitness emphasizes creating a vibrant, supportive atmosphere, so representatives act as community ambassadors, infusing positive energy while managing daily operations. The role balances professionalism with enthusiasm, reflecting the company’s commitment to fun and member wellness.
Crunch Fitness offers unique incentives such as free membership and performance bonuses, fostering a motivational environment. The role is designed to be more interactive with members, focusing on relationship-building beyond standard front desk duties found elsewhere.
Hourly pay for this position in Falcon Heights generally ranges from $13 to $17, depending on experience and shift timing. Crunch Fitness complements wages with bonuses and benefits, creating a competitive compensation package for local fitness service roles.