NexlintoMember Services Representative
Company : Crunch Fitness
Location : White Plains, NY, 10602
Job Type : Full Time / Part Time
Date Posted : 10 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
Working at Crunch Fitness means engaging actively with a diverse community passionate about wellness. Each day offers chances to welcome new members, assist with membership details, and promote club events, fostering a lively, supportive atmosphere that encourages both personal and professional growth in the fitness industry.
Starting as a Member Services Representative opens doors to multiple pathways such as management roles or specialized fitness coordination. Crunch Fitness emphasizes internal promotion, providing training and incentives that help employees advance while deepening their expertise in member engagement and club operations.
Key skills include strong interpersonal communication, multitasking under pressure, and proficiency with digital membership platforms. Being energetic and solution-oriented enables representatives to address member needs effectively, maintain smooth front desk operations, and contribute positively to the club’s dynamic culture.
Many assume the role is purely clerical, but it actually involves proactive member engagement, problem-solving, and promoting programs. This dynamic position requires balancing administrative tasks with genuine customer service, making it vital for representatives to embody both professionalism and enthusiasm.
White Plains hosts a growing fitness industry with moderate competition for front desk roles. Job seekers benefit from emphasizing customer service experience and flexibility, as local employers value candidates who can adapt to the community’s active lifestyle and varied shift requirements.
Given White Plains’ transit options, commuting is fairly convenient, though evening and weekend shifts are typical. Candidates should prepare for variable hours but can enjoy a supportive environment that encourages balancing personal wellness with professional duties in a community-focused setting.
Crunch Fitness offers competitive hourly wages plus performance bonuses, health benefits, and a complimentary gym membership. The company fosters a vibrant, team-oriented culture that supports career development and rewards energetic employees passionate about fitness and member satisfaction.
At Crunch Fitness, Member Services Representatives are brand ambassadors who embody the club’s energetic and inclusive spirit. They play a vital part in creating welcoming experiences that align with Crunch’s emphasis on community, wellness, and growth, ensuring members feel valued at every visit.
Member Services Representatives in White Plains generally earn between $15 and $18 per hour, with performance-based bonuses potentially increasing overall compensation. Crunch Fitness rewards proactive service and sales contributions, allowing motivated employees to significantly boost their take-home pay.
While no formal certifications are mandatory, familiarity with customer service software and a background in fitness or wellness can enhance candidacy. Local employers appreciate candidates who demonstrate interpersonal skills and a genuine passion for health, which resonates well with White Plains’ active community.