NexlintoMember Services Representative
Company : Crunch Fitness
Location : Strongsville, OH, 44149
Job Type : Full Time / Part Time
Date Posted : 11 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
Strongsville's fitness industry is growing steadily, creating moderate competition for Member Services Representative positions. Candidates with excellent customer service skills and a passion for wellness tend to stand out, especially with local gyms like Crunch Fitness expanding their teams.
While no strict certifications are mandated, having customer service or wellness-related training can boost employability in Strongsville. Employers appreciate familiarity with scheduling software and basic fitness knowledge to better assist members in club environments.
Beyond strong communication, employers seek multitasking prowess and problem-solving aptitude to handle busy front desk operations efficiently. Being adaptable and maintaining a positive demeanor under pressure are crucial traits for this role.
Absolutely. Many start as representatives and progress to coordinator or managerial roles by demonstrating leadership and sales skills. Fitness companies like Crunch Fitness often prioritize internal promotion for driven employees passionate about wellness.
Daily tasks revolve around greeting members, managing check-ins, responding to inquiries, and supporting membership enrollment. Balancing front desk upkeep with proactive communication helps create a welcoming atmosphere for club patrons.
Crunch Fitness provides competitive hourly wages, performance bonuses, and health benefits for eligible staff. Plus, employees enjoy free gym membership access and a vibrant, team-focused workplace culture that's ideal for fitness enthusiasts.
Shift flexibility is common, including mornings, evenings, weekends, and holidays. This scheduling variety supports diverse lifestyles but requires adaptability, making it suitable for individuals who thrive in dynamic work environments.
Member Services Representatives in Strongsville typically earn between $12 and $16 hourly, depending on experience and shift timings. Crunch Fitness offers competitive pay enhanced by performance bonuses, reflecting the role's customer-centric nature.