NexlintoMember Services Representative
Company : Crunch Fitness
Location : Perrysburg, OH, 43551
Job Type : Full Time / Part Time
Date Posted : 11 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
Recent Jobs
Top searches
Employment opportunities at Crunch Fitness
Jobseekers are also searching for
Searches you may like
Trending searches in Perrysburg, OH
Popular Searches for Member Services Representative
Frequently Asked Questions
In Perrysburg, a Member Services Representative benefits from strong communication, quick problem-solving, and multitasking abilities. Emphasizing empathy and local community awareness helps create meaningful member connections, essential for success at fitness centers like Crunch Fitness.
While a Member Services Representative focuses on day-to-day member interactions and front desk operations, a Member Services Manager oversees team coordination, conflict resolution, and strategic member engagement initiatives, ensuring the club’s service quality aligns with broader business goals.
Starting as a Member Services Representative at Crunch Fitness can lead to roles like Member Services Manager or Club Operations Supervisor. The company promotes internal growth, rewarding dedication and leadership potential with expanded responsibilities and career advancement within the fitness industry.
Crunch Fitness emphasizes energetic, community-driven service where Member Services Representatives are vital brand ambassadors. Their role blends customer engagement with promoting wellness, creating a vibrant, supportive environment that reflects the company's commitment to fitness and member satisfaction.
Crunch Fitness representatives juggle fast-paced interactions while promoting fitness programs and managing membership details. Balancing energetic member engagement with administrative duties and handling fitness-specific inquiries distinguishes this position from typical customer service jobs.
Member Services Representatives in Perrysburg typically earn between $12 to $16 per hour, aligning with regional fitness industry standards. Crunch Fitness offers performance bonuses and benefits, enhancing overall compensation beyond the base hourly wage.
Schedules usually include mornings, evenings, weekends, and holidays to accommodate member peak times. Flexibility is key, with shifts designed to support continuous front desk coverage, ensuring excellent member service throughout the club's operating hours.
Perrysburg’s fitness market has moderate competition for these roles. Candidates who highlight customer service prowess, familiarity with fitness environments, and adaptability to busy settings tend to attract Crunch Fitness’s attention during recruitment.
Yes, employees enjoy complimentary Crunch Fitness memberships, fostering personal wellness. This benefit encourages staff to engage actively with the fitness lifestyle they promote, creating authentic connections with members and enhancing job satisfaction.
While formal certifications aren’t mandatory, familiarity with customer service software and basic health and safety training are advantageous. Local fitness centers, including Crunch Fitness, value candidates showing commitment to wellness education and member support skills.