NexlintoMember Services Representative
Company : Crunch Fitness
Location : Keansburg, NJ, 07734
Job Type : Full Time / Part Time
Date Posted : 14 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
Exceptional interpersonal communication, multitasking under pressure, and basic tech proficiency are crucial for a Member Services Representative at fitness clubs. These abilities enable seamless member check-ins, efficient handling of inquiries, and fostering a welcoming atmosphere, essential to enhancing member satisfaction.
Starting as a Member Services Representative opens pathways to roles like Membership Sales Coordinator or Club Manager. Gaining leadership experience and deepening knowledge of fitness programs can accelerate promotion, especially in expanding brands like Crunch Fitness.
While foundational customer service skills are universal, a Member Services Representative in fitness uniquely blends wellness enthusiasm with client interaction, requiring knowledge of gym amenities and motivational communication to inspire member engagement and retention.
Balancing high member traffic during peak hours and managing diverse customer needs in Keansburg's active fitness community demands adaptability. Representatives must navigate local preferences while maintaining Crunch Fitness’s energetic and inclusive culture.
Keansburg's growing fitness market has increased demand for customer-focused roles, making Member Services Representative positions moderately competitive. Candidates with flexible schedules and customer service experience tend to stand out locally.
While formal certifications aren't mandatory, CPR or First Aid credentials can enhance employability in Keansburg’s fitness centers. Familiarity with membership management software also offers a competitive edge.
Crunch Fitness uniquely provides free gym memberships, performance-based bonuses, and a vibrant team environment. These benefits foster wellness both professionally and personally, setting it apart from other front desk positions.
At Crunch Fitness, the role extends beyond administrative duties to actively promoting programs and building member relationships. The energetic culture encourages proactive engagement, differing from more transactional front desk jobs.
Hourly wages typically range from $14 to $18 in Keansburg, factoring in experience and bonuses. Crunch Fitness offers competitive pay with additional incentives, aligning well with regional fitness sector compensation.