NexlintoCustomer Service Representative
Company : Crunch Fitness
Location : Cheltenham, PA, 19012
Job Type : Full Time / Part Time
Date Posted : 12 February 2026
Job Summary:
We are looking to hire a Customer Service Representative who is personable, enthusiastic, and dedicated to delivering exceptional customer service as the main representative of our club. The Customer Service Representative will be responsible for providing superior customer care, aiding in the daily front desk operations, and ensuring that all members and visitors feel welcomed and valued. This position is ideal for individuals who enjoy interacting with others, excel in a fast-paced environment, and have a passion for fitness and community-building.
Key Responsibilities:
- Extend a cordial welcome to both members and guests to set a positive tone.
- Assist users with checking in, updating their profiles, and addressing general questions.
- Improve the member experience by highlighting the club's diverse programs, amenities, and services.
- Address phone calls, emails, and in-person requests with professionalism and efficiency.
- Support efforts to boost membership sales by providing information and coordinating tours for interested parties.
- Ensure the reception area is neat, organized, and projects a professional front desk.
- Addressing member grievances promptly and escalating issues to higher levels when appropriate.
- Comply with the company's policies, protocols, and standards for delivering customer service.
- Work together with managers and team members to facilitate the successful operation of the club.
Qualifications:
- Excellent at engaging with customers and showcasing interpersonal strengths.
- Demonstrating a constructive, animated, and polished behavior.
- Displays excellent abilities in both communication and problem resolution.
- The capability to multitask effectively and succeed in a dynamic and swift-paced environment.
- Familiarity with basic computer functions and proficiency in managing scheduling or membership tools is essential.
- Willing to accommodate varying work hours such as mornings, evenings, weekends, and holidays.
- A deep passion for staying fit, holistic wellness, and guiding others towards achievement.
Compensation & Benefits:
- Competitive hourly pay
- Incentivized bonuses tied to performance and opportunities for rewards
- Health benefits are granted to eligible employees who meet the specified criteria
- Assessing 401(k) eligibility according to tenure
- Obtain a complimentary membership for Crunch Fitness access
- A dynamic, spirited, and collective setting for work
- Possibilities for progression within a rapidly growing brand
Why Join Us:
At Crunch Fitness, being a Customer Service Representative goes beyond typical front desk responsibilities as it presents an opportunity to form connections, inspire others, and advance in the fitness industry. If you enjoy assisting individuals, bringing positive energy to your tasks, and being part of a collaborative team, we would be thrilled to have you as a part of the Crunch family.
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Frequently Asked Questions
Cheltenham’s fitness industry shows moderate demand for customer service roles, with Crunch Fitness being a growing brand attracting talent. Candidates with a passion for wellness and strong interpersonal skills often stand out, as the local market values community-oriented service in busy gym environments.
Representatives at Crunch Fitness in Cheltenham juggle fast-paced member interactions, from handling check-ins to resolving issues promptly. Balancing administrative tasks with creating a welcoming atmosphere demands multitasking and enthusiasm, especially during peak hours and weekend shifts.
Strong communication and problem-solving prowess are vital, paired with the ability to navigate scheduling tools and membership software. Additionally, a genuine interest in fitness helps when engaging members and promoting club amenities, enhancing overall member satisfaction.
Cheltenham’s suburban setting emphasizes community relationships and personalized member care, contrasting with more transactional approaches in urban centers. This role often blends customer support with a fitness lifestyle focus, reflecting local preferences for wellness and social belonging.
While no strict certifications are mandatory, familiarity with customer relationship management tools and basic health and wellness knowledge can provide an edge. Employers like Crunch Fitness appreciate candidates who combine tech-savviness with a passion for fitness culture.
Starting at the front desk, representatives can advance to supervisory or membership sales roles, leveraging direct member engagement experience. Crunch Fitness supports internal growth, rewarding those who demonstrate leadership and contribute actively to club operations.
Crunch Fitness positions customer service as a frontline ambassador role, blending enthusiasm with professionalism to embody the club’s energetic spirit. Representatives contribute to building a vibrant community, making member satisfaction a shared company priority.
Hourly wages are competitive within the local market, augmented by performance-based bonuses and potential health benefits for eligible employees. Additionally, representatives receive free gym membership access, aligning compensation with the company’s wellness-oriented values.
Daily duties include welcoming guests, managing check-ins, updating member profiles, fielding inquiries via phone or email, and coordinating club tours. Maintaining a tidy reception area and escalating member concerns are also key to ensuring smooth front desk operations.