NexlintoMember Services Representative
Company : Crunch Fitness
Location : East Syracuse, NY, 13057
Job Type : Full Time / Part Time
Date Posted : 10 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
East Syracuse has a growing fitness market with several clubs, including Crunch Fitness, boosting demand for Member Services Representatives. Compared to nearby cities, the competition is moderate, offering promising job opportunities for candidates with strong customer service skills and a passion for wellness.
While formal certifications aren’t always mandatory, familiarity with membership management software and CPR or first aid training can be advantageous in East Syracuse. Local employers value candidates who can combine technical know-how with exceptional interpersonal skills to enhance member experiences.
Key traits include multitasking efficiently, delivering warm and personalized greetings, and resolving member concerns swiftly. Being tech-savvy with scheduling systems and maintaining professional communication ensures smooth front desk operations in busy fitness clubs.
Starting as a Member Services Representative opens doors to roles like Membership Sales Specialist, Front Desk Supervisor, or Club Manager. Many fitness companies, including Crunch Fitness, encourage internal growth, rewarding customer-focused dedication with leadership opportunities.
Besides welcoming guests, expect to manage check-ins, update member accounts, address phone and email inquiries, promote club programs, and maintain an organized front desk. Handling member concerns diplomatically and supporting sales efforts are also integral to the role.
Crunch Fitness emphasizes an energetic, team-oriented culture where reps are more than front desk staff—they're community builders. The role blends customer service with fitness passion, offering perks like free gym membership and performance bonuses, making it a dynamic workplace.
Crunch Fitness provides opportunities for career advancement within a rapidly expanding brand. They encourage skill development through hands-on experience, team collaboration, and performance incentives, fostering an environment where representatives can build long-term careers in the fitness industry.
Hourly wages typically range from $13 to $17, influenced by experience and role scope. Crunch Fitness offers competitive pay combined with performance bonuses and benefits, aligning with regional standards for customer service positions in fitness clubs.
These titles reflect similar customer-facing roles within service-oriented businesses. Job seekers often use these variations to find a broader range of opportunities involving member support, account handling, and guest relations, which align closely with Member Services Representative tasks.
Yes, because fitness clubs operate seven days a week, scheduling often includes mornings, evenings, weekends, and holidays. Flexibility in availability is essential to meet member needs and maintain smooth front desk operations during peak hours.