NexlintoMember Services Representative
Company : Crunch Fitness
Location : Highland Park, IL, 60035
Job Type : Full Time / Part Time
Date Posted : 11 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
Highland Park's fitness and wellness sectors are growing steadily, creating moderate demand for Member Services Representatives. Candidates with strong interpersonal skills and flexibility in scheduling tend to stand out due to local competition, especially during peak hiring seasons in health clubs like Crunch Fitness.
While no mandatory certifications are required, familiarity with customer service software and a background in fitness or wellness can enhance candidacy. Local employers appreciate certifications related to CPR or wellness coaching, which reflect dedication to member safety and health.
Balancing quick member check-ins, managing diverse inquiries, and promoting club programs simultaneously requires multitasking prowess. Handling occasional member complaints tactfully while maintaining a welcoming atmosphere is essential for success in this dynamic role.
Exceptional communication, proactive problem-solving, and a genuine passion for fitness culture set high achievers apart. Mastery in using scheduling software and the ability to foster community among members contribute significantly to career advancement.
Starting here can lead to roles such as Member Service Coordinator, Sales Specialist, or even management positions like Member Service Manager. Crunch Fitness encourages growth by offering internal training and opportunities aligned with individual performance and interests.
Crunch Fitness sees this role as pivotal in crafting a positive first impression, blending customer service with community building. Representatives are empowered to inspire members, support wellness goals, and contribute actively to a team-driven environment.
Employees benefit from flexible scheduling, performance bonuses, health plans for eligible staff, and free gym memberships. This package supports both personal wellness and financial incentives, fostering a motivating workplace culture.
Competitive hourly wages for this role typically range from $13 to $17, influenced by experience and shift timing. Additional performance-based incentives and bonuses often supplement base pay, reflecting Crunch Fitness’s commitment to rewarding excellence.
Crunch Fitness emphasizes energetic engagement and community impact beyond routine front desk tasks. The role integrates sales support and member relationship building within a fun, fast-paced setting, distinguishing it from more transactional jobs elsewhere.
Representatives actively introduce club programs, schedule tours, and respond promptly to inquiries, creating opportunities to convert prospects into members. Their frontline presence is critical in fostering positive experiences that drive retention and expansion.