NexlintoCustomer Service Representative
Company : Crunch Fitness
Location : Longmont, CO, 80503
Job Type : Full Time / Part Time
Date Posted : 11 February 2026
Job Summary:
We are looking to hire a Customer Service Representative who is personable, enthusiastic, and dedicated to delivering exceptional customer service as the main representative of our club. The Customer Service Representative will be responsible for providing superior customer care, aiding in the daily front desk operations, and ensuring that all members and visitors feel welcomed and valued. This position is ideal for individuals who enjoy interacting with others, excel in a fast-paced environment, and have a passion for fitness and community-building.
Key Responsibilities:
- Extend a cordial welcome to both members and guests to set a positive tone.
- Assist users with checking in, updating their profiles, and addressing general questions.
- Improve the member experience by highlighting the club's diverse programs, amenities, and services.
- Address phone calls, emails, and in-person requests with professionalism and efficiency.
- Support efforts to boost membership sales by providing information and coordinating tours for interested parties.
- Ensure the reception area is neat, organized, and projects a professional front desk.
- Addressing member grievances promptly and escalating issues to higher levels when appropriate.
- Comply with the company's policies, protocols, and standards for delivering customer service.
- Work together with managers and team members to facilitate the successful operation of the club.
Qualifications:
- Excellent at engaging with customers and showcasing interpersonal strengths.
- Demonstrating a constructive, animated, and polished behavior.
- Displays excellent abilities in both communication and problem resolution.
- The capability to multitask effectively and succeed in a dynamic and swift-paced environment.
- Familiarity with basic computer functions and proficiency in managing scheduling or membership tools is essential.
- Willing to accommodate varying work hours such as mornings, evenings, weekends, and holidays.
- A deep passion for staying fit, holistic wellness, and guiding others towards achievement.
Compensation & Benefits:
- Competitive hourly pay
- Incentivized bonuses tied to performance and opportunities for rewards
- Health benefits are granted to eligible employees who meet the specified criteria
- Assessing 401(k) eligibility according to tenure
- Obtain a complimentary membership for Crunch Fitness access
- A dynamic, spirited, and collective setting for work
- Possibilities for progression within a rapidly growing brand
Why Join Us:
At Crunch Fitness, being a Customer Service Representative goes beyond typical front desk responsibilities as it presents an opportunity to form connections, inspire others, and advance in the fitness industry. If you enjoy assisting individuals, bringing positive energy to your tasks, and being part of a collaborative team, we would be thrilled to have you as a part of the Crunch family.
Recent Jobs
Top searches
Employment opportunities at Crunch Fitness
Jobseekers are also searching for
Searches you may like
Trending searches in Longmont, CO
Popular Searches
Frequently Asked Questions
In Longmont, CO, customer service representatives often engage more personally with a tight-knit community, balancing fast-paced front desk duties with community-building efforts. Unlike larger metros, there's a stronger emphasis on local member relationships and promoting wellness programs tailored to regional preferences.
Longmont's growing health-conscious population drives demand for customer service roles in fitness clubs like Crunch Fitness. Seasonal fitness trends, community events, and local competition impact hiring, making adaptability and community engagement valuable assets for candidates.
Proficiency with membership management software and basic scheduling tools is crucial. Additionally, strong communication platforms and multitasking capabilities help representatives handle check-ins, inquiries, and sales coordination seamlessly in a dynamic gym environment.
They serve as the club's welcoming face, guiding potential members through tours, highlighting amenities, and addressing questions effectively. Their enthusiasm and knowledge directly influence prospective clients’ decisions, enhancing membership acquisition and retention.
Representatives can advance into supervisory roles, sales positions, or club management. The company encourages growth through on-the-job training, performance incentives, and opportunities that align passion for fitness with leadership responsibilities.
Besides competitive hourly wages and performance bonuses, employees enjoy complimentary gym memberships, fostering both personal wellness and deeper connection to the brand culture. Health benefits and 401(k) plans also support long-term employee well-being.
The club emphasizes prompt, professional grievance management, equipping representatives with clear escalation protocols and communication training. This approach maintains high satisfaction and trust within the fitness community.
Hourly rates generally range from $13 to $17, reflecting local market standards and the role's responsibilities. Performance-driven bonuses can further enhance overall compensation, rewarding dedication and customer engagement.
Collaboration with managers and colleagues is vital to smooth club operations. Representatives coordinate front desk activities, member support, and sales efforts, ensuring a unified and vibrant environment that promotes both member satisfaction and business goals.
Key traits include high energy, empathy, excellent communication, and the ability to multitask effectively. A genuine passion for fitness and community engagement uniquely positions representatives to inspire members and handle diverse service demands.