NexlintoCustomer Service Representative
Company : Crunch Fitness
Location : Lafayette, CA, 94549
Job Type : Full Time / Part Time
Date Posted : 14 February 2026
Job Summary:
We are looking to hire a Customer Service Representative who is personable, enthusiastic, and dedicated to delivering exceptional customer service as the main representative of our club. The Customer Service Representative will be responsible for providing superior customer care, aiding in the daily front desk operations, and ensuring that all members and visitors feel welcomed and valued. This position is ideal for individuals who enjoy interacting with others, excel in a fast-paced environment, and have a passion for fitness and community-building.
Key Responsibilities:
- Extend a cordial welcome to both members and guests to set a positive tone.
- Assist users with checking in, updating their profiles, and addressing general questions.
- Improve the member experience by highlighting the club's diverse programs, amenities, and services.
- Address phone calls, emails, and in-person requests with professionalism and efficiency.
- Support efforts to boost membership sales by providing information and coordinating tours for interested parties.
- Ensure the reception area is neat, organized, and projects a professional front desk.
- Addressing member grievances promptly and escalating issues to higher levels when appropriate.
- Comply with the company's policies, protocols, and standards for delivering customer service.
- Work together with managers and team members to facilitate the successful operation of the club.
Qualifications:
- Excellent at engaging with customers and showcasing interpersonal strengths.
- Demonstrating a constructive, animated, and polished behavior.
- Displays excellent abilities in both communication and problem resolution.
- The capability to multitask effectively and succeed in a dynamic and swift-paced environment.
- Familiarity with basic computer functions and proficiency in managing scheduling or membership tools is essential.
- Willing to accommodate varying work hours such as mornings, evenings, weekends, and holidays.
- A deep passion for staying fit, holistic wellness, and guiding others towards achievement.
Compensation & Benefits:
- Competitive hourly pay
- Incentivized bonuses tied to performance and opportunities for rewards
- Health benefits are granted to eligible employees who meet the specified criteria
- Assessing 401(k) eligibility according to tenure
- Obtain a complimentary membership for Crunch Fitness access
- A dynamic, spirited, and collective setting for work
- Possibilities for progression within a rapidly growing brand
Why Join Us:
At Crunch Fitness, being a Customer Service Representative goes beyond typical front desk responsibilities as it presents an opportunity to form connections, inspire others, and advance in the fitness industry. If you enjoy assisting individuals, bringing positive energy to your tasks, and being part of a collaborative team, we would be thrilled to have you as a part of the Crunch family.
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Frequently Asked Questions
Lafayette, CA experiences moderate demand for Customer Service Representatives, with local fitness centers like Crunch Fitness driving opportunities. Candidates with strong interpersonal skills and flexibility tend to stand out amid regional competition, especially as clubs focus on community engagement and member retention.
Given Lafayette’s suburban layout, having reliable transportation is beneficial. Many employees commute by car, but public transit connections exist. Efficient commute planning can enhance punctuality and work-life balance, crucial for roles requiring variable hours including evenings and weekends.
Excelling in this role involves strong communication, multitasking in dynamic settings, and familiarization with basic scheduling software. Problem-solving and a genuine enthusiasm for customer interaction, especially in wellness-focused environments, elevate performance and member satisfaction.
Starting here can lead to roles in membership sales, team leadership, or club management. Building rapport with members and mastering operational tasks often opens doors to supervisory positions within fitness or broader customer relations sectors.
At Crunch Fitness, representatives blend customer care with fitness community-building, creating meaningful member connections. The role emphasizes positive energy and active participation in promoting club programs, setting it apart from more transactional front desk jobs.
Crunch Fitness fosters advancement through performance incentives, health benefits, and complimentary gym memberships. The vibrant workplace culture encourages learning and teamwork, offering pathways to leadership within a fast-growing fitness brand.
Customer Service Representatives in Lafayette typically earn between $15 and $20 per hour. Crunch Fitness offers competitive pay aligned with this range, supplemented by bonuses tied to performance, making it an attractive option for fitness enthusiasts seeking rewarding hourly work.
Responsibilities include welcoming members, managing check-ins, handling inquiries across channels, and promoting club amenities. The role demands adaptability, multitasking between front desk tasks and member engagement to maintain a smooth, energetic club environment.
Many assume it's solely administrative, but the role deeply involves community interaction, problem-solving, and sales support. Representatives often influence member satisfaction and retention, making interpersonal skills as critical as operational competence.
While not mandatory, a passion for fitness enhances communication and member rapport. Understanding wellness trends helps representatives highlight club offerings authentically, enriching the member experience and supporting sales efforts.