NexlintoMember Services Representative
Company : Crunch Fitness
Location : Bolingbrook, IL, 60440
Job Type : Full Time / Part Time
Date Posted : 11 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
Bolingbrook's fitness and wellness sector is growing steadily, increasing demand for Member Services Representatives. Local gyms like Crunch Fitness often seek energetic staff to enhance member experiences, making the job market moderately competitive but favorable for proactive candidates with strong customer service skills.
Yes, due to varying gym hours and member needs, flexibility including weekends and holidays is typically expected. Crunch Fitness values team members who can adapt to shifts during peak times to maintain smooth front desk operations and exceptional member support.
Candidates with excellent communication, multitasking abilities, and a genuine passion for fitness tend to excel. Familiarity with membership management software and a positive, approachable demeanor are also key factors that fitness centers like Crunch Fitness look for in their Member Services Representatives.
Handling multiple member inquiries simultaneously, resolving concerns promptly, and maintaining a welcoming atmosphere are common challenges. Balancing administrative tasks with customer interaction requires strong organizational skills and a calm, friendly approach, especially in fast-paced fitness environments.
Crunch Fitness emphasizes not just administrative duties but also community engagement and promoting wellness programs. The role blends customer service with fitness enthusiasm, offering free memberships and career growth opportunities that distinguish it from more transactional front desk positions.
Starting as a Member Services Representative can lead to managerial roles such as Member Services Coordinator or Club Manager. Crunch Fitness supports internal growth by offering training and incentives, encouraging representatives to develop leadership capabilities within their expanding fitness network.
The company promotes flexible scheduling, including part-time and shift options, to accommodate personal commitments. Their team-oriented culture and performance incentives aim to foster motivation while minimizing burnout among staff working varied hours, including evenings and weekends.
In Bolingbrook, Member Services Representatives at Crunch Fitness typically earn between $13 and $17 per hour, reflecting competitive pay for customer service roles in the fitness industry. Performance bonuses and benefits like free gym access can further enhance overall compensation.
This role offers a unique chance to connect with local fitness enthusiasts, promote healthy lifestyles, and contribute to a supportive community atmosphere. Crunch Fitness’s energetic environment and member-focused approach make it ideal for individuals passionate about wellness advocacy.
Basic computer literacy is essential, especially familiarity with scheduling and membership software. Representatives should comfortably handle phone, email, and in-person requests professionally, ensuring smooth front desk operations that support member satisfaction and club efficiency.