NexlintoMember Services Representative
Company : Crunch Fitness
Location : Golden Valley, MN, 55416
Job Type : Full Time / Part Time
Date Posted : 12 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
Golden Valley's growing fitness scene means demand for Member Services Representatives is steady, but competition remains moderate. Candidates with strong communication skills and passion for wellness have an edge, especially at popular gyms like Crunch Fitness where community engagement is valued.
While no strict certifications are mandatory, Minnesota employers appreciate candidates with customer service training or basic health and safety knowledge. Familiarity with scheduling software and a proactive attitude toward member care can significantly enhance job prospects around Golden Valley.
Emphasize your interpersonal communication, multitasking ability, and problem-solving skills. Experience with customer account management and friendly, energetic member interaction are crucial, especially for roles that demand front desk professionalism in dynamic environments.
Starting as a Member Services Representative can lead to supervisory roles like Member Services Manager or Sales Coordinator. Gaining experience in client relations and club operations at a brand like Crunch Fitness helps open doors to leadership positions within the fitness and wellness industry.
Hourly wages for Member Services Representatives around Golden Valley usually range from $14 to $18, depending on experience and company size. Crunch Fitness offers competitive pay with added bonuses and benefits, making it an attractive option for those passionate about fitness and member engagement.
Crunch Fitness stands out by blending energetic workplace culture with career growth opportunities. Their Member Services Representatives not only manage front desk duties but also actively promote club programs, ensuring members feel valued in a supportive, community-focused setting.
At Crunch Fitness, Member Services Representatives engage beyond typical front desk tasks by fostering relationships and inspiring members. The role emphasizes a vibrant, team-oriented atmosphere and rewards employees with perks like free gym membership and performance incentives.
Busy times can involve managing multiple member inquiries while maintaining a welcoming environment. Prioritizing urgent concerns, using efficient scheduling tools, and clear communication help smooth operations and ensure member satisfaction even during peak hours.
Golden Valley's community-oriented mindset means Member Services Representatives are expected to be approachable and genuinely supportive. Embracing these values helps build lasting member trust, aligning well with Crunch Fitness’s focus on wellness and inclusivity.
Flexibility is key, as shifts often cover mornings, evenings, weekends, and holidays to accommodate member schedules. Candidates open to varied hours tend to find more opportunities and can better support the club’s round-the-clock service demands.