NexlintoCustomer Service Representative
Company : Crunch Fitness
Location : Brusly, LA, 70719
Job Type : Full Time / Part Time
Date Posted : 12 February 2026
Job Summary:
We are looking to hire a Customer Service Representative who is personable, enthusiastic, and dedicated to delivering exceptional customer service as the main representative of our club. The Customer Service Representative will be responsible for providing superior customer care, aiding in the daily front desk operations, and ensuring that all members and visitors feel welcomed and valued. This position is ideal for individuals who enjoy interacting with others, excel in a fast-paced environment, and have a passion for fitness and community-building.
Key Responsibilities:
- Extend a cordial welcome to both members and guests to set a positive tone.
- Assist users with checking in, updating their profiles, and addressing general questions.
- Improve the member experience by highlighting the club's diverse programs, amenities, and services.
- Address phone calls, emails, and in-person requests with professionalism and efficiency.
- Support efforts to boost membership sales by providing information and coordinating tours for interested parties.
- Ensure the reception area is neat, organized, and projects a professional front desk.
- Addressing member grievances promptly and escalating issues to higher levels when appropriate.
- Comply with the company's policies, protocols, and standards for delivering customer service.
- Work together with managers and team members to facilitate the successful operation of the club.
Qualifications:
- Excellent at engaging with customers and showcasing interpersonal strengths.
- Demonstrating a constructive, animated, and polished behavior.
- Displays excellent abilities in both communication and problem resolution.
- The capability to multitask effectively and succeed in a dynamic and swift-paced environment.
- Familiarity with basic computer functions and proficiency in managing scheduling or membership tools is essential.
- Willing to accommodate varying work hours such as mornings, evenings, weekends, and holidays.
- A deep passion for staying fit, holistic wellness, and guiding others towards achievement.
Compensation & Benefits:
- Competitive hourly pay
- Incentivized bonuses tied to performance and opportunities for rewards
- Health benefits are granted to eligible employees who meet the specified criteria
- Assessing 401(k) eligibility according to tenure
- Obtain a complimentary membership for Crunch Fitness access
- A dynamic, spirited, and collective setting for work
- Possibilities for progression within a rapidly growing brand
Why Join Us:
At Crunch Fitness, being a Customer Service Representative goes beyond typical front desk responsibilities as it presents an opportunity to form connections, inspire others, and advance in the fitness industry. If you enjoy assisting individuals, bringing positive energy to your tasks, and being part of a collaborative team, we would be thrilled to have you as a part of the Crunch family.
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Frequently Asked Questions
In Brusly's dynamic Crunch Fitness club, a Customer Service Representative thrives by multitasking efficiently, handling member check-ins, phone calls, and on-site inquiries with enthusiasm. The role demands agility and interpersonal skills to keep pace with the club’s lively atmosphere while ensuring every visitor feels valued.
Key qualifications include excellent communication, problem-solving abilities, and a passion for wellness. Familiarity with scheduling software and membership management is crucial. Candidates who are personable and can maintain professionalism during busy periods stand out in fitness-focused customer service roles.
Crunch Fitness offers growth opportunities beyond front desk responsibilities, encouraging reps to advance within the company. With dedication, representatives can transition into management or specialized fitness support roles, making it a promising starting point for careers in the health and wellness sector.
Unlike typical customer service roles, this position blends member engagement with a passion for fitness and community-building. It’s not just about support—it’s about inspiring wellness, fostering connections, and contributing to a vibrant club culture in Brusly’s fitness scene.
Brusly's growing fitness market has increased demand for customer-focused staff, but competition remains moderate. Candidates showcasing enthusiasm for fitness and strong interpersonal skills generally have an edge in securing roles at clubs like Crunch Fitness.
Typical hourly wages for this role in Brusly range from $12 to $16, with Crunch Fitness offering competitive pay plus performance bonuses. Benefits such as health coverage and free gym membership enhance the overall compensation package.
Crunch Fitness fosters a spirited, team-oriented atmosphere where customer reps are encouraged to bring energy and positivity. The company provides ongoing training, performance incentives, and a collaborative culture that values each member's contribution.
Responsibilities include greeting members, managing check-ins, updating profiles, handling inquiries via phone and email, coordinating tours for potential members, and maintaining a welcoming front desk environment—all critical to enhancing the club’s member experience.
Yes, candidates should be prepared for varied shifts including mornings, evenings, weekends, and holidays to align with club hours and member needs, making adaptability a key trait for success in this role.
Apart from competitive pay and health benefits, Crunch Fitness offers complimentary gym memberships and performance-based bonuses, creating incentives that align with both personal wellness and professional achievements within the club.