NexlintoMember Services Representative
Company : Crunch Fitness
Location : Waterville, OH, 43566
Job Type : Full Time / Part Time
Date Posted : 11 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
In Waterville, OH, a Member Services Representative often enjoys closer community connections and a more personalized approach to member engagement compared to larger cities. The pace may be steadier, allowing for deeper relationships, though versatility and multitasking remain essential due to smaller team sizes.
While formal certifications aren't mandatory, employers in Waterville value customer service training, basic computer proficiency, and familiarity with membership management software. Additional wellness or fitness-related certifications can enhance candidacy, reflecting the community's fitness-oriented culture.
Emphasize strong interpersonal communication, problem-solving under pressure, and multitasking abilities. Showcasing enthusiasm for fitness and wellness, along with basic tech skills for scheduling and membership systems, is crucial to stand out in member service roles.
Expect to welcome members, manage check-ins, update accounts, answer inquiries across channels, promote club offerings, and maintain front desk operations. The role demands balancing customer interaction with administrative duties in a lively fitness environment.
Starting as a Member Services Representative can lead to supervisory or managerial positions, such as Member Services Manager or Coordinator. Building expertise in customer engagement and sales may open doors to broader roles in club operations or fitness program management.
Crunch Fitness emphasizes a vibrant, team-oriented environment where representatives actively build relationships and inspire wellness. Their approach integrates fitness passion with customer service, offering free memberships and growth incentives that create a uniquely engaging workplace.
At Crunch Fitness in Waterville, representatives benefit from an energetic atmosphere that blends community focus with career advancement. The role combines front desk duties with opportunities to promote wellness programs, supported by performance bonuses and health benefits.
Member Services Representatives in Waterville typically earn between $12 and $16 per hour, influenced by experience and shift flexibility. Crunch Fitness offers competitive pay aligned with local standards, plus performance bonuses enhancing overall compensation.
The Waterville area shows moderate demand for member service roles, with competition influenced by the region’s growing fitness culture. Candidates skilled in customer care and adaptable scheduling tend to have an advantage in securing positions.
Given Waterville’s smaller size, commute times to Crunch Fitness are generally manageable. However, shifts may include early mornings, evenings, and weekends, so proximity and transit options can impact daily travel convenience.