NexlintoMember Services Representative
Company : Crunch Fitness
Location : Champlin, MN, 55316
Job Type : Full Time / Part Time
Date Posted : 12 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
Crunch Fitness usually offers flexible scheduling for Member Services Representatives in Champlin, MN, including mornings, evenings, weekends, and holidays. This allows for part-time or full-time roles, catering to those balancing school, other jobs, or personal commitments while engaging in a dynamic fitness environment.
The demand for Member Services Representatives at Crunch Fitness in Champlin is moderately competitive due to the brand’s growth and community focus. Applicants who demonstrate strong interpersonal skills, a passion for fitness, and adaptability tend to stand out in this fast-paced wellness setting.
Highlighting excellent communication, multitasking abilities, and customer service expertise is key for Member Services Representative candidates. Experience with scheduling systems and a positive, energetic demeanor also greatly improve chances of success in roles that demand front desk efficiency and member engagement.
Member Services Representatives can progress to supervisory roles such as Member Services Manager or branch leadership within fitness chains. Developing skills in sales, conflict resolution, and team collaboration often opens doors to broader operational or managerial positions.
Daily tasks typically include greeting members, managing check-ins, updating accounts, addressing inquiries, and promoting club amenities. Representatives also handle communications, support membership sales, maintain front desk order, and promptly resolve member concerns to ensure a welcoming atmosphere.
Crunch Fitness rewards its Member Services Representatives with free gym memberships, performance-based bonuses, and a vibrant team culture. These benefits, combined with health plans and 401(k) eligibility, create a supportive environment uncommon in many entry-level hospitality roles.
Champlin’s active lifestyle and community-oriented values mesh well with Crunch Fitness’s energetic atmosphere. The role emphasizes genuine member connection and wellness promotion, reflecting the city’s appreciation for health and social engagement within a supportive team environment.
Member Services Representatives in Champlin, MN, generally earn between $13 and $17 per hour, influenced by experience and specific club policies. Crunch Fitness supplements this with incentive bonuses and benefits, enhancing the overall compensation package.
Crunch Fitness emphasizes a vibrant, community-driven experience where representatives also act as fitness ambassadors. This contrasts with some gyms that might focus solely on administrative duties, making the role here more interactive and growth-focused within a rapidly expanding brand.
Crunch Fitness offers clear pathways for career growth, including movement into managerial roles and specialized wellness positions. The brand’s expansion and supportive culture provide a unique environment for those seeking to combine customer service with fitness industry advancement.