NexlintoCustomer Service Representative
Company : Crunch Fitness
Location : Roselle, IL, 60172
Job Type : Full Time / Part Time
Date Posted : 11 February 2026
Job Summary:
We are looking to hire a Customer Service Representative who is personable, enthusiastic, and dedicated to delivering exceptional customer service as the main representative of our club. The Customer Service Representative will be responsible for providing superior customer care, aiding in the daily front desk operations, and ensuring that all members and visitors feel welcomed and valued. This position is ideal for individuals who enjoy interacting with others, excel in a fast-paced environment, and have a passion for fitness and community-building.
Key Responsibilities:
- Extend a cordial welcome to both members and guests to set a positive tone.
- Assist users with checking in, updating their profiles, and addressing general questions.
- Improve the member experience by highlighting the club's diverse programs, amenities, and services.
- Address phone calls, emails, and in-person requests with professionalism and efficiency.
- Support efforts to boost membership sales by providing information and coordinating tours for interested parties.
- Ensure the reception area is neat, organized, and projects a professional front desk.
- Addressing member grievances promptly and escalating issues to higher levels when appropriate.
- Comply with the company's policies, protocols, and standards for delivering customer service.
- Work together with managers and team members to facilitate the successful operation of the club.
Qualifications:
- Excellent at engaging with customers and showcasing interpersonal strengths.
- Demonstrating a constructive, animated, and polished behavior.
- Displays excellent abilities in both communication and problem resolution.
- The capability to multitask effectively and succeed in a dynamic and swift-paced environment.
- Familiarity with basic computer functions and proficiency in managing scheduling or membership tools is essential.
- Willing to accommodate varying work hours such as mornings, evenings, weekends, and holidays.
- A deep passion for staying fit, holistic wellness, and guiding others towards achievement.
Compensation & Benefits:
- Competitive hourly pay
- Incentivized bonuses tied to performance and opportunities for rewards
- Health benefits are granted to eligible employees who meet the specified criteria
- Assessing 401(k) eligibility according to tenure
- Obtain a complimentary membership for Crunch Fitness access
- A dynamic, spirited, and collective setting for work
- Possibilities for progression within a rapidly growing brand
Why Join Us:
At Crunch Fitness, being a Customer Service Representative goes beyond typical front desk responsibilities as it presents an opportunity to form connections, inspire others, and advance in the fitness industry. If you enjoy assisting individuals, bringing positive energy to your tasks, and being part of a collaborative team, we would be thrilled to have you as a part of the Crunch family.
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Frequently Asked Questions
Customer Service Representatives in Roselle, IL typically earn slightly above the Illinois average due to local demand and cost of living. Salaries can range from $14 to $18 per hour, influenced by experience and company size. Nearby urban centers might offer higher wages but with increased competition.
At Crunch Fitness, reps must balance fast-paced front desk duties with fostering a welcoming fitness community. Handling diverse member inquiries while promoting club programs requires strong multitasking, enthusiasm, and adaptability specific to this active environment.
While formal certifications aren't mandatory, familiarity with membership management software and a background in customer care enhance employability. Additionally, fitness knowledge or wellness certifications can distinguish candidates in Roselle’s competitive health club market.
Crunch Fitness offers growth paths beyond frontline roles, including team leadership and club management tracks. Representatives who excel in member engagement and sales may advance within this dynamic fitness brand, blending customer service with operational responsibilities.
Customer Service Representatives at Crunch handle direct member interaction, front desk operations, and sales support. In contrast, Customer Care Representatives may focus more on post-service follow-up and issue resolution, with less involvement in active membership sales or club tours.
Starting pay generally falls between $15 and $17 per hour, reflecting Crunch Fitness’s competitive stance in Roselle’s market. Performance bonuses and benefits like free gym access complement this base, making compensation attractive for motivated candidates.
Crunch Fitness emphasizes a vibrant workplace culture focused on community and wellness, offering complimentary memberships and performance incentives. This creates a more engaging environment compared to more traditional gyms, appealing to fitness enthusiasts seeking growth.
The hiring process is moderately competitive due to Roselle’s growing fitness industry and Crunch’s brand reputation. Candidates with strong interpersonal skills, flexible availability, and a passion for fitness stand out amid a steady influx of applicants.
Daily tasks include managing membership databases, scheduling software, and handling communication through phone and email. Proficiency with these tools ensures efficient member support and smooth front desk operations in this fast-paced fitness environment.