NexlintoMember Services Representative
Company : Crunch Fitness
Location : Ravena, NY, 12143
Job Type : Full Time / Part Time
Date Posted : 10 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
Recent Jobs
Top searches
Employment opportunities at Crunch Fitness
Jobseekers are also searching for
Searches you may like
Trending searches in Ravena, NY
Popular Searches for Member Services Representative
Frequently Asked Questions
Excelling as a Member Services Representative at a fitness center like Crunch Fitness requires warmth, clear communication, and proactive problem-solving skills. Being approachable helps in building trust with members, while adaptability allows you to manage diverse inquiries efficiently in a fast-paced environment.
Member Services Representatives at Crunch Fitness often juggle multiple tasks like member check-ins, sales support, and issue resolution. Unlike typical front desk jobs in Ravena, this role demands a genuine passion for fitness and community engagement, making it more dynamic and member-focused.
Ravena's community fitness scene includes events and workshops where Member Services Representatives can connect with peers and industry leaders. Engaging in these networking opportunities supports career growth and keeps you updated on local health trends and member expectations.
In Ravena, NY, Member Services Representatives typically earn between $14 to $18 per hour, depending on experience and company size. Crunch Fitness offers competitive hourly wages coupled with performance incentives, positioning their pay scale slightly above average for the local fitness industry.
Beyond standard benefits, Crunch Fitness offers free gym membership to Member Services Representatives, fostering a wellness culture. This unique perk not only encourages a healthy lifestyle but also deepens your connection with the club’s offerings and member experience.
At Crunch Fitness, Member Services Representatives support membership growth by educating potential members about club programs and scheduling tours. This blend of customer service and sales requires a balance of enthusiasm and product knowledge to effectively boost club enrollment.
Certifications in customer service, basic fitness knowledge, or CRM software proficiency can elevate your profile in Ravena. Demonstrating multitasking abilities and a passion for wellness aligns well with employer expectations, especially at fitness-focused companies like Crunch Fitness.
Unlike traditional customer service positions, this role intertwines fitness enthusiasm with member engagement, requiring familiarity with club amenities and wellness programs. It demands a dual focus on operational support and fostering a motivating atmosphere for members.
Starting here can lead to supervisory roles, such as Member Services Manager or Director positions, especially as the brand expands. Demonstrating leadership and sales skills opens doors to managerial tracks within the fast-growing fitness industry.
Crunch Fitness promotes a lively, energetic environment that demands quick adaptability and excellent multitasking. Balancing administrative duties with member engagement amidst peak hours in Ravena’s community fitness culture can be challenging yet rewarding.