NexlintoMember Services Representative
Company : Crunch Fitness
Location : Bloomingdale, IL, 60117
Job Type : Full Time / Part Time
Date Posted : 11 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
Bloomingdale's fitness and wellness sector is growing, increasing opportunities for Member Services Representatives. Local gyms like Crunch Fitness often seek energetic professionals, making the market moderately competitive. Job seekers should focus on strong customer service skills to stand out in this Illinois suburb.
While no strict certifications are mandatory for Member Services Representatives around Bloomingdale, certifications in customer service or fitness industry basics can boost your profile. Demonstrating proficiency with scheduling software and knowledge of wellness trends is valued by employers like Crunch Fitness.
A Member Services Representative at Crunch Fitness engages in greeting members, managing check-ins, and assisting with account inquiries. They also promote club offerings and support membership sales, ensuring a positive and efficient front desk environment that enhances the overall member experience.
Key talents include effective communication, multitasking under pressure, and a genuine passion for fitness and community wellness. Comfort with basic computer systems and problem-solving abilities are equally crucial for managing member inquiries and maintaining club operations smoothly.
Starting as a Member Services Representative can lead to supervisory or managerial positions such as Member Service Manager or Coordinator. Gaining expertise in customer engagement and operational support often opens doors to leadership roles within fitness and customer care sectors.
Crunch Fitness emphasizes a vibrant, energetic work culture and career growth opportunities. Their Member Services Representatives are encouraged to actively build member relationships and contribute to a supportive team environment, making the position dynamic beyond traditional front desk duties.
Crunch Fitness expects representatives to be not only welcoming but also proactive promoters of their fitness programs. Flexibility in scheduling and a positive attitude that matches the brand’s energetic vibe are critical for success at their Bloomingdale location.
Member Services Representatives in Bloomingdale generally earn between $13 and $17 per hour, depending on experience and specific responsibilities. Crunch Fitness offers competitive hourly wages complemented by performance bonuses and benefits, aligning with regional compensation trends.