NexlintoMember Services Representative
Company : Crunch Fitness
Location : Denton, TX, 76201
Job Type : Full Time / Part Time
Date Posted : 10 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
Denton's growing population and active fitness culture have increased demand for Member Services Representatives. Competition is moderate, especially with expanding brands like Crunch Fitness. Candidates with strong interpersonal skills and local community ties tend to have an edge in landing roles here.
While no mandatory certifications exist for this role in Denton, having customer service or fitness-related credentials can distinguish candidates. Familiarity with membership management software and CPR/First Aid certifications are often valued in fitness centers locally.
Success requires excellent communication, multitasking under pressure, and a genuine passion for fitness. Problem-solving aptitude and a warm, welcoming demeanor help create positive member experiences, essential for fostering loyalty in busy club settings.
Yes, many start as Member Services Representatives and advance into managerial or specialized roles like Membership Sales or Club Operations. Demonstrating leadership and deep product knowledge at Crunch Fitness can open pathways to broader responsibilities.
Daily tasks include greeting members, managing check-ins, resolving concerns, and promoting club amenities. They also coordinate tours, support membership sales, and maintain the front desk’s professional appearance to ensure seamless member experiences.
Crunch Fitness emphasizes a fun, energetic team culture with opportunities for growth and free gym membership. The role blends customer service with a passion for fitness, offering performance-based incentives uncommon in many fitness centers.
Beyond competitive pay, Crunch Fitness offers free membership access, health benefits for eligible staff, and 401(k) plans contingent on tenure. The company fosters a vibrant work atmosphere encouraging career development within a rapidly expanding brand.
In Denton, Member Services Representatives typically earn between $12 and $16 per hour. Crunch Fitness aligns with this range, supplementing base pay with performance bonuses and incentives, reflecting industry standards in customer service roles.
Flexibility is key due to Denton's diverse member base. Crunch Fitness often requires availability across mornings, evenings, weekends, and holidays, catering to peak gym hours and ensuring excellent member support at all times.