NexlintoMember Services Representative
Company : Crunch Fitness
Location : Orland Park, IL, 60462
Job Type : Full Time / Part Time
Date Posted : 11 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
Orland Park sees moderate demand for Member Services Representatives, especially in growing fitness centers like Crunch Fitness. Competition can vary seasonally, with higher hiring activity in spring and summer. Candidates with strong customer service skills and flexibility often stand out in this suburban market.
While formal certifications aren't mandatory, completing customer service or front desk management courses offered locally can boost your profile. Fitness-related certifications or wellness workshops in Orland Park also enhance credibility, demonstrating commitment to the health sector.
Beyond welcoming guests, this role involves managing membership accounts, coordinating program sign-ups, and handling inquiries via multiple channels. Efficient multitasking and promoting club amenities are vital, ensuring members receive tailored, engaging experiences throughout their visit.
Top performers combine excellent communication with problem-solving agility, balancing warmth with professionalism. They’re tech-savvy enough to navigate membership software smoothly and adaptable to fluctuating schedules, all while maintaining a positive energy that aligns with wellness culture.
Entry-level reps often progress into supervisory or membership coordinator roles by demonstrating leadership and sales aptitude. At Crunch Fitness, growth opportunities include transitioning into management or specialized customer engagement positions within the expanding club network.
Employees enjoy perks like free gym membership, performance bonuses, and a collaborative, energetic workplace. These benefits foster a supportive culture, encouraging health-conscious professionals to thrive while building meaningful relationships with members.
Crunch Fitness emphasizes community engagement and career growth, not just front desk duties. The role blends customer service with active promotion of fitness programs, creating dynamic interactions that go beyond standard administrative tasks seen in typical gym environments.
Pay typically ranges between $13 and $17 per hour, influenced by experience and shift timings. Crunch also offers performance bonuses, enhancing overall compensation beyond base hourly rates, which aligns competitively with local fitness industry standards.