NexlintoMember Services Representative
Company : Crunch Fitness
Location : Folsom, CA, 95630
Job Type : Full Time / Part Time
Date Posted : 15 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
Folsom's fitness and wellness scene is growing, boosting demand for Member Services Representatives. Candidates often face moderate competition, with employers valuing customer engagement skills and flexibility. Local gyms seek energetic reps to enhance member experience, making it a promising market for motivated service professionals.
While no mandatory certifications exist, completing customer service or fitness industry courses popular in California can give applicants an edge. Familiarity with scheduling software and CPR certification are often appreciated by clubs like Crunch Fitness, reflecting the area's emphasis on safety and professionalism.
Job seekers frequently look for roles demanding strong interpersonal skills, multitasking under pressure, and a positive attitude. Employers prioritize reps who can handle diverse member inquiries efficiently and promote club amenities, highlighting the importance of communication and customer-centric problem solving.
Progression often leads from front desk roles to supervisory or managerial positions, such as Member Services Manager or Director of Member Services. Building expertise in customer relationship management, sales, and team coordination can open doors to leadership roles within growing fitness companies.
Anticipate managing a fast-paced environment balancing member check-ins, resolving concerns, and promoting services simultaneously. Effective multitasking and maintaining a welcoming demeanor during busy hours are crucial, as is collaborating smoothly with team members and management.
Crunch Fitness emphasizes an energetic and inclusive culture, encouraging reps to inspire members beyond routine tasks. The role blends customer service with a passion for fitness, offering unique perks like free gym membership and career growth in a rapidly expanding brand.
Given Folsom's community-focused atmosphere, reps may engage more in local event promotion and personalized member outreach. Crunch Fitness encourages fostering strong member relationships tailored to regional fitness trends, enhancing both member retention and local brand presence.
Member Services Representatives in Folsom typically earn between $14 and $18 per hour, depending on experience and company size. Crunch Fitness offers competitive pay with performance bonuses, aligning with local standards and rewarding customer service excellence.
Candidates usually need excellent communication skills, a friendly demeanor, and the ability to juggle multiple tasks efficiently. Comfort with basic computer systems and flexibility to work varied shifts are also common prerequisites sought by employers.
Many think it's purely clerical, but the role demands proactive member engagement, problem-solving, and sales support. Success hinges on building rapport and contributing to a positive fitness community, making it a dynamic and impactful position.