NexlintoMember Services Representative
Company : Crunch Fitness
Location : Coraopolis, PA, 15108
Job Type : Full Time / Part Time
Date Posted : 10 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
Coraopolis has seen rising interest in health clubs, increasing demand for Member Services Representatives. Local gyms like Crunch Fitness prioritize energetic front desk staff to enhance member retention, making this a promising area for candidates seeking fitness-industry customer service roles.
Coraopolis offers accessible public transit and reasonable road connections, which can ease commuting to Crunch Fitness locations. Candidates living nearby benefit from shorter travel times, supporting punctuality and energy levels crucial for fast-paced member service roles.
Strong interpersonal skills combined with multitasking ability distinguish top Member Services Representatives. Experience managing membership systems and a genuine passion for wellness also boost effectiveness, ensuring smooth front desk operations and memorable member interactions.
Member Services Representatives focus primarily on direct member interactions, handling check-ins and inquiries, while Coordinators often oversee scheduling, program logistics, and team support. The Representative role is more customer-facing and operational within fitness clubs.
Yes, many start as Member Services Representatives and progress to supervisory or management roles in club operations or membership sales. Developing leadership and sales skills often opens paths to director-level positions within fitness organizations.
Crunch Fitness provides free gym memberships, performance bonuses, and a lively team atmosphere tailored to Member Services Representatives. These benefits encourage wellness and reward high performance, supporting both personal fitness and career growth.
At Crunch Fitness, Member Services Representatives act as community ambassadors, fostering welcoming environments and inspiring members. Their role extends beyond front desk duties by actively promoting club programs that encourage member engagement and wellness.
Hourly pay for Member Services Representatives in Coraopolis typically ranges from $12 to $17, depending on experience and club size. Crunch Fitness offers competitive wages with additional incentives, aligning with industry standards for customer service roles in health clubs.
Positivity, adaptability, and strong communication skills are vital. The ability to quickly resolve member concerns while maintaining enthusiasm helps thrive amid the fast-paced, social atmosphere Crunch Fitness prioritizes.
They enhance sales by educating members about club programs and scheduling tours, acting as trusted advisors rather than pushy sellers. This consultative approach helps build rapport and encourages membership growth organically.