NexlintoMember Services Representative
Company : Crunch Fitness
Location : Plano, TX, 75023
Job Type : Full Time / Part Time
Date Posted : 10 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
In Plano, a Member Services Representative at Crunch Fitness uniquely blends customer interaction with fitness industry knowledge, managing check-ins, promoting wellness programs, and maintaining front desk operations. This role demands multitasking in a vibrant environment, contrasting with general customer service jobs that may lack a wellness focus or community engagement.
Top skills include strong interpersonal communication, problem-solving, and the ability to thrive under pressure. Familiarity with membership management software and a genuine enthusiasm for fitness culture also enhance performance and member satisfaction in this role.
Absolutely. Many start as front desk coordinators and can progress to roles like membership sales managers, club operations supervisors, or even regional member services directors, especially within expanding brands like Crunch Fitness that prioritize internal growth.
Crunch Fitness provides free gym membership perks, a lively team environment, and clear pathways for upward mobility. The brand's commitment to community and innovation makes it an energizing workplace distinct from more traditional fitness centers.
The culture emphasizes positivity, teamwork, and member engagement, turning routine tasks into opportunities to inspire wellness. This atmosphere fosters a supportive setting, where representatives feel valued and motivated to contribute beyond standard service duties.
Hourly pay generally ranges between $12 and $16, supplemented by performance bonuses. This competitive package aligns with local market trends, reflecting the role’s responsibilities and the company's incentive-driven approach.
Balancing fast-paced member interactions with administrative duties can be demanding. Additionally, peak hours require efficient multitasking and maintaining energy. Understanding local member demographics helps tailor communication, easing these challenges.
Plano's growing population and fitness interest increase demand for such roles, but competition remains moderate. Candidates with customer service expertise and fitness enthusiasm stand out, especially when paired with flexible availability.
Applicants should factor in commute times given Plano's traffic patterns, the area's fitness culture, and weekend work expectations. Familiarity with local community events can also enhance engagement with members.
Flexible scheduling, including mornings and evenings, allows adaptability for personal commitments. The energetic workplace culture encourages social connections, helping balance job demands with wellness and lifestyle priorities.