NexlintoMember Services Representative
Company : Crunch Fitness
Location : Glen Ellyn, IL, 60137
Job Type : Full Time / Part Time
Date Posted : 11 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
At Crunch Fitness in Glen Ellyn, a Member Services Representative plays a key part in creating welcoming atmospheres, assisting members with check-ins, and promoting club amenities. Their customer-focused approach directly influences member satisfaction and retention within this energetic community fitness environment.
Success in this role demands strong interpersonal communication, multitasking, and problem-solving abilities. Comfort with scheduling systems and a genuine passion for wellness are crucial to efficiently manage front desk tasks and provide outstanding member support at Crunch Fitness.
Absolutely. Starting as a Member Services Representative can lead to roles in membership management, program coordination, or fitness operations. Glen Ellyn's expanding fitness market offers pathways to leadership positions, especially within growing brands like Crunch Fitness.
Member Services Representatives in Glen Ellyn usually earn between $14 to $18 per hour. Crunch Fitness offers competitive hourly wages with added performance bonuses and benefits, making it a financially appealing choice in the local fitness service sector.
Glen Ellyn's fitness industry is moderately competitive, with several clubs seeking customer-oriented staff. Demand for Member Services Representatives is steady, especially for candidates who can handle dynamic environments and promote member engagement effectively.
Crunch Fitness in Glen Ellyn is accessible via main roads and public transit, but peak-hour traffic may affect commute times. Prospective employees often consider flexible shifts to avoid congestion, enhancing punctuality and work-life balance.
Crunch Fitness emphasizes a vibrant, community-driven culture where Member Services Representatives act as brand ambassadors. Unlike traditional gyms, it offers free memberships and incentivizes staff through bonuses, fostering motivation and deeper member connections.
The role blends customer service with fitness passion, supported by a team-focused environment and career growth prospects. Crunch Fitness's energetic atmosphere and benefits package create a workplace that values both employee wellness and member satisfaction.