NexlintoMember Services Representative
Company : Crunch Fitness
Location : Narberth, PA, 19072
Job Type : Full Time / Part Time
Date Posted : 10 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
Crunch Fitness in Narberth emphasizes a vibrant, community-driven atmosphere where Member Services Representatives engage not only in administrative tasks but actively promote wellness programs. This role blends customer service with fitness enthusiasm, setting it apart from typical front desk jobs that may focus solely on check-ins and basic support.
Navigating multiple member inquiries while managing check-ins and sales inquiries requires sharp multitasking and communication skills. A representative must balance warmth with efficiency, ensuring members feel valued despite high foot traffic and rapid pace common in popular gyms like Crunch Fitness.
Strong interpersonal skills and a positive demeanor are essential, alongside proficiency in basic computer systems for scheduling and membership management. Flexibility with hours, especially evenings and weekends, is often required to meet the demands of a dynamic fitness club environment.
Yes, Crunch Fitness encourages growth by offering performance incentives and opportunities for advancing into supervisory or specialized roles. The energetic, team-focused culture fosters skill development that can open doors across the broader health and wellness sector.
In Narberth, Member Services Representatives typically earn between $13 and $17 per hour, reflecting regional cost of living and industry standards. Crunch Fitness offers competitive hourly wages complemented by bonus opportunities, enhancing overall compensation.
Crunch Fitness fosters a supportive, energetic work environment that promotes camaraderie and wellness. Representatives benefit from free gym memberships and team-oriented events, which boost morale and align personal fitness passions with their daily responsibilities.
Beyond standard customer support, this role involves actively promoting club amenities and wellness programs, scheduling tours, and engaging members in fitness-focused conversations, making it a hybrid position combining service with health advocacy.
Narberth’s growing fitness market shows steady demand for energetic, personable representatives. Job seekers benefit from a competitive hiring landscape that values customer service skills and fitness enthusiasm, improving chances for those well-prepared.
Narberth’s location offers convenient access via public transit and major roads, making the role reachable for surrounding communities. Flexible scheduling and part-time shifts further accommodate diverse commuting needs.
They focus on candidates with excellent communication, problem-solving abilities, and a passion for fitness. Comfort with technology for membership systems and enthusiasm for promoting wellness programs are highly valued to deliver a memorable member experience.