NexlintoMember Services Representative
Company : Crunch Fitness
Location : Conestoga, PA, 17516
Job Type : Full Time / Part Time
Date Posted : 10 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
At Crunch Fitness in Conestoga, member services representatives play a vital role by engaging members warmly, managing check-ins smoothly, and promoting club amenities. Their friendly approach and problem-solving skills ensure every visitor feels valued, enhancing overall member satisfaction and retention.
Crunch Fitness offers member services representatives a path to grow into management or specialized fitness support roles. By excelling in customer interactions and understanding club operations, employees can leverage training and performance bonuses to climb the ranks in this dynamic fitness brand.
Strong communication, multitasking, and a customer-first mindset are essential. Comfort with membership software, problem-solving under pressure, and an energetic attitude tailored to fitness enthusiasts also enhance performance in this role, especially in busy clubs like those in Conestoga.
Conestoga's fitness industry is growing steadily, pushing higher demand for member service reps who can handle diverse customer needs. Local gyms, including Crunch Fitness, actively seek energetic individuals, reflecting a competitive but opportunity-rich job market for customer-focused roles.
With Conestoga's moderate cost of living, member services representatives typically receive hourly wages that balance affordability and competitive compensation, often ranging between $13 to $17 per hour, aligning with regional standards for customer service roles in the fitness sector.
Crunch Fitness emphasizes a vibrant, team-oriented culture combined with performance incentives and free gym memberships. This blend of benefits and a supportive environment sets its member services representatives apart, fostering motivation and career development unique to the brand.
Crunch Fitness equips representatives with clear protocols and escalation pathways to address concerns effectively. Training focuses on professional communication and quick resolution, ensuring that front desk staff maintain positive experiences and uphold the club’s high service standards.
Member services representatives at Crunch Fitness in Conestoga can expect competitive hourly pay typically around $14 to $16, supplemented by performance bonuses and benefits like health coverage and a free gym membership, which add substantial value to the overall compensation package.
Fitness clubs in Conestoga, including Crunch Fitness, require member services representatives to cover varied shifts, including mornings, evenings, weekends, and holidays. This flexibility ensures continuous member support and accommodates the club’s high-traffic times for optimal service delivery.