NexlintoMember Services Representative
Company : Crunch Fitness
Location : Oregon, OH, 43616
Job Type : Full Time / Part Time
Date Posted : 11 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
Oregon, OH has a moderate market for Member Services Representatives, especially in the fitness and wellness sectors. With Crunch Fitness expanding, local demand is rising, but candidates with strong customer service skills and flexibility tend to stand out in this community-focused environment.
While no strict certifications are mandatory, having customer service training or familiarity with membership management software improves candidacy. In Oregon’s fitness industry, showing enthusiasm for wellness and interpersonal abilities often outweighs formal credentials.
During busy times, a Member Services Representative juggles check-ins, handling member inquiries, and managing membership updates swiftly. Balancing friendliness with efficiency is key, as is resolving concerns on the spot while maintaining a welcoming atmosphere.
Many start as Member Services Representatives and progress to roles like Member Services Coordinator, Manager, or Sales Specialist. This job builds essential communication and organizational skills, forming a strong foundation for leadership positions in club operations or customer relations.
Crunch Fitness emphasizes a vibrant, team-driven culture where the Member Services Representative acts as both a customer liaison and community builder. Unique perks like free gym membership and performance bonuses foster motivation beyond typical front desk duties.
Crunch Fitness offers flexible scheduling to accommodate weekend and holiday shifts, recognizing the need for work-life balance. Team collaboration ensures coverage, and the energetic environment helps maintain motivation during off-peak hours.
Member Services Representatives in Oregon, OH typically earn between $12 to $16 per hour, depending on experience. Crunch Fitness offers competitive hourly wages plus performance-based incentives, making it an attractive option in the local customer service job market.
They serve as the first point of contact, warmly greeting members and providing personalized assistance. By promoting club programs and resolving issues promptly, they help create a welcoming environment that encourages member retention and satisfaction.
Strong interpersonal communication, multitasking under pressure, and a positive attitude are vital. Familiarity with scheduling software and a genuine passion for fitness culture greatly enhance effectiveness in this fast-paced role.
Oregon’s close-knit community values personalized service, so building rapport with members is crucial. Additionally, the region’s moderate cost of living means compensation here is balanced but competitive, with an emphasis on team dynamics and member engagement.