NexlintoMember Services Representative
Company : Crunch Fitness
Location : Kennedale, TX, 76060
Job Type : Full Time / Part Time
Date Posted : 10 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
Success as a Member Services Representative at Crunch Fitness hinges on strong interpersonal skills, quick problem-solving, and genuine enthusiasm for fitness. The ability to multitask while maintaining positive member interactions ensures smooth front desk operations amid the club's dynamic atmosphere.
Starting as a Member Services Representative can open doors to roles in membership management, sales coordination, or club operations. Building customer service expertise and learning club systems often leads to leadership positions within fitness centers or broader wellness industry careers.
Daily duties include greeting members, managing check-ins, updating accounts, answering inquiries, scheduling tours, and promoting club amenities. Maintaining a welcoming front desk and resolving concerns promptly are vital to enhancing the overall member experience.
Kennedale's growing fitness community has increased demand for customer-focused roles like Member Services Representatives. While there’s steady competition, employers value candidates with energetic attitudes and local availability, making it a promising area for those passionate about wellness.
Kennedale's compact city layout allows for manageable commutes, though rush hours near main roads can cause delays. Prospective employees should consider proximity to club locations to maintain punctuality, especially during peak morning and evening shifts.
Crunch Fitness positions Member Services Representatives as vital ambassadors who foster a welcoming environment. They not only handle member needs but actively promote the club’s fitness programs, helping to build a supportive and energetic community aligned with the brand’s culture.
Crunch Fitness emphasizes a team-centric, upbeat atmosphere where representatives engage beyond front desk duties by supporting membership sales and club events. This multifaceted approach fosters career growth and deeper member connections, distinguishing it from standard service roles.
Member Services Representatives in Kennedale typically earn between $12 to $16 per hour, reflecting regional standards for customer service roles in fitness centers. Crunch Fitness offers competitive pay complemented by performance bonuses and health benefits to eligible employees.
Candidates with strong communication skills, computer literacy for scheduling systems, and a genuine passion for wellness stand out. Flexibility to work varied shifts, including weekends, plus prior experience in customer-focused roles, enhances employability in this competitive local market.
Many assume it’s purely administrative, but the role demands proactive member engagement, conflict resolution, and sales support. It requires energy and interpersonal savvy, making it more dynamic and influential in delivering a positive gym experience than often perceived.