NexlintoMember Services Representative
Company : Crunch Fitness
Location : Chanhassen, MN, 55317
Job Type : Full Time / Part Time
Date Posted : 12 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
Member Services Representatives play a key role in member retention by delivering personalized service, resolving concerns promptly, and promoting club amenities. Their positive interactions help foster a welcoming environment that encourages members to stay engaged with Crunch Fitness over time.
In Chanhassen, standout Member Services Representatives excel with strong communication, multitasking in busy settings, and genuine enthusiasm for fitness. Familiarity with membership systems and a friendly demeanor are vital to handle diverse member needs effectively.
Yes, many begin as Member Services Representatives and progress into roles like Member Services Manager or Club Operations Coordinator. Gaining experience in customer engagement and sales at Crunch Fitness can open doors to leadership or specialized fitness administration positions.
Crunch Fitness emphasizes a fun, team-oriented culture paired with career growth opportunities. Unlike typical front desk roles, their Member Services Representatives are encouraged to inspire members and contribute to a vibrant fitness community in Chanhassen.
Crunch Fitness offers ongoing training, performance bonuses, and pathways to advance within their expanding brand. Employees benefit from free gym access and a collaborative environment designed to build skills and foster long-term career success.
Member Services Representatives in Chanhassen typically earn between $14 and $18 per hour, with bonuses based on performance. This range aligns competitively with similar roles in the Minneapolis-St. Paul area, reflecting local cost of living and demand.
Yes, members expect access during peak times, so flexibility to cover mornings, evenings, weekends, and holidays is essential. This scheduling ensures the front desk remains staffed with energetic representatives ready to assist the community.
Chanhassen's fitness sector sees steady demand for skilled Member Services Representatives, with competition increasing for positions at popular brands like Crunch Fitness. Demonstrating strong customer service and a passion for wellness can improve hiring prospects.
Typical duties include greeting members warmly, assisting with account management, handling inquiries via phone or in person, promoting club programs, and maintaining an organized front desk to ensure smooth operations throughout the day.
Crunch Fitness infuses its core values of energy, community, and inclusivity into the role by encouraging representatives to foster positive member experiences, support wellness journeys, and embody a vibrant, supportive club atmosphere.