NexlintoCustomer Service Representative
Company : Crunch Fitness
Location : Coopersburg, PA, 18036
Job Type : Full Time / Part Time
Date Posted : 11 February 2026
Job Summary:
We are looking to hire a Customer Service Representative who is personable, enthusiastic, and dedicated to delivering exceptional customer service as the main representative of our club. The Customer Service Representative will be responsible for providing superior customer care, aiding in the daily front desk operations, and ensuring that all members and visitors feel welcomed and valued. This position is ideal for individuals who enjoy interacting with others, excel in a fast-paced environment, and have a passion for fitness and community-building.
Key Responsibilities:
- Extend a cordial welcome to both members and guests to set a positive tone.
- Assist users with checking in, updating their profiles, and addressing general questions.
- Improve the member experience by highlighting the club's diverse programs, amenities, and services.
- Address phone calls, emails, and in-person requests with professionalism and efficiency.
- Support efforts to boost membership sales by providing information and coordinating tours for interested parties.
- Ensure the reception area is neat, organized, and projects a professional front desk.
- Addressing member grievances promptly and escalating issues to higher levels when appropriate.
- Comply with the company's policies, protocols, and standards for delivering customer service.
- Work together with managers and team members to facilitate the successful operation of the club.
Qualifications:
- Excellent at engaging with customers and showcasing interpersonal strengths.
- Demonstrating a constructive, animated, and polished behavior.
- Displays excellent abilities in both communication and problem resolution.
- The capability to multitask effectively and succeed in a dynamic and swift-paced environment.
- Familiarity with basic computer functions and proficiency in managing scheduling or membership tools is essential.
- Willing to accommodate varying work hours such as mornings, evenings, weekends, and holidays.
- A deep passion for staying fit, holistic wellness, and guiding others towards achievement.
Compensation & Benefits:
- Competitive hourly pay
- Incentivized bonuses tied to performance and opportunities for rewards
- Health benefits are granted to eligible employees who meet the specified criteria
- Assessing 401(k) eligibility according to tenure
- Obtain a complimentary membership for Crunch Fitness access
- A dynamic, spirited, and collective setting for work
- Possibilities for progression within a rapidly growing brand
Why Join Us:
At Crunch Fitness, being a Customer Service Representative goes beyond typical front desk responsibilities as it presents an opportunity to form connections, inspire others, and advance in the fitness industry. If you enjoy assisting individuals, bringing positive energy to your tasks, and being part of a collaborative team, we would be thrilled to have you as a part of the Crunch family.
Recent Jobs
Top searches
Employment opportunities at Crunch Fitness
Jobseekers are also searching for
Searches you may like
Trending searches in Coopersburg, PA
Popular Searches
Frequently Asked Questions
Crunch Fitness blends customer interaction with a vibrant fitness culture in Coopersburg, offering representatives a chance to inspire wellness while managing front desk duties. The role emphasizes community-building and member engagement, unlike typical customer service jobs focused solely on administrative tasks.
Success at Crunch Fitness relies on enthusiasm for fitness and strong interpersonal skills, combined with multitasking in a fast-paced environment. Familiarity with membership software and a passion for helping others achieve wellness goals distinguishes standout candidates.
Handling diverse member expectations while maintaining a positive atmosphere can be challenging. Representatives often resolve grievances quickly and escalate issues appropriately, requiring patience, clear communication, and the ability to stay composed under pressure.
Customer Service Representatives in Coopersburg typically earn between $14 and $18 per hour, with Crunch Fitness offering competitive hourly wages plus performance bonuses. Additional perks include health benefits, 401(k) eligibility, and complimentary gym membership, enhancing overall compensation.
Coopersburg has moderate demand for customer service roles, especially within fitness centers. Applicants should highlight interpersonal skills and flexibility in scheduling, as competition tends to favor those able to work evenings and weekends while delivering exceptional member experiences.
Crunch Fitness fosters an energetic workplace where representatives gain sales experience, customer relations expertise, and operational knowledge. This foundation supports internal advancement opportunities within a rapidly growing fitness brand focused on personal and career development.
Typical tasks include greeting members, managing check-ins, responding to inquiries via phone or email, coordinating club tours for prospects, and maintaining an organized reception area. The role demands multitasking and constant member engagement to enhance the overall club experience.
Flexibility is key; representatives should be prepared for shifts across mornings, evenings, weekends, and holidays to accommodate member traffic patterns. This adaptability helps ensure consistent front desk coverage and maximizes opportunities to assist a diverse member base.
Beyond competitive pay and bonuses, Crunch Fitness provides employees with free gym access, a supportive team culture, and clear pathways for promotion. The emphasis on community and wellness creates a workplace where staff can thrive personally and professionally.
Highlighting interpersonal prowess, problem-solving skills, and experience with scheduling or membership software resonates well. Demonstrating enthusiasm for fitness and community engagement also aligns closely with Crunch Fitness’s values and improves candidacy.