NexlintoMember Services Representative
Company : Crunch Fitness
Location : Syracuse, NY, 13261
Job Type : Full Time / Part Time
Date Posted : 10 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
Syracuse shows moderate demand for Member Services Representatives, especially in fitness and wellness sectors. The city's growing health-conscious community increases openings, but competition remains balanced, making it a good location for candidates with strong customer service skills and a passion for fitness.
While formal certifications aren't always mandatory, familiarity with membership management software and excellent interpersonal skills are highly valued in Syracuse. Local employers appreciate candidates showing adaptability, basic computer proficiency, and enthusiasm for promoting community wellness.
Excelling in this role means being a proactive communicator, adept at multitasking during busy hours, and possessing a genuine desire to assist members. Problem-solving aptitude and a welcoming attitude are essential to fostering positive member experiences and effective front desk management.
Absolutely. Many begin in member support roles and progress into management or specialized service coordinator positions. Gaining expertise in membership systems, sales support, and team collaboration at Crunch Fitness opens doors to broader opportunities within the fitness industry.
Expect to handle member check-ins, respond to inquiries via phone or in person, assist with account updates, and help schedule tours. Maintaining a clean reception area and supporting membership sales efforts also form integral parts of this dynamic position.
Crunch Fitness fosters a vibrant, team-centric atmosphere where representatives play a pivotal role in member engagement. The company emphasizes career growth, community impact, and rewards energetic professionals who contribute to an upbeat and supportive gym environment.
Employees enjoy competitive hourly wages, performance bonuses, health benefits, and a free gym membership. These benefits, combined with potential 401(k) options and a lively work culture, make Crunch Fitness an appealing employer for member service professionals in Syracuse.
In Syracuse, Member Services Representatives typically earn between $13 and $17 per hour, influenced by experience and company policies. Crunch Fitness aligns with this range, offering performance-based incentives that can enhance overall compensation.
Crunch Fitness stands out by integrating career development and a focus on community wellness into the front desk role. Unlike some facilities, representatives here actively promote club programs, benefit from a fun work environment, and receive bonus opportunities tied to performance.
Yes, the role requires availability during mornings, evenings, weekends, and holidays to accommodate member needs. Crunch Fitness values flexibility, which aligns with the club's operational hours and helps ensure comprehensive member support.