NexlintoMember Services Representative
Company : Crunch Fitness
Location : Knox, NY, 12107
Job Type : Full Time / Part Time
Date Posted : 10 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
Knox, NY has a moderate demand for Member Services Representatives, especially in growing fitness centers like Crunch Fitness. Local employers often seek candidates with strong interpersonal skills, reflecting community-focused service. Competition tends to increase during peak hiring seasons, emphasizing the importance of relevant experience and customer service expertise.
While formal certifications aren't mandatory in Knox, NY, employers value candidates proficient with membership management software and excellent communication abilities. Familiarity with basic computer tools and a passion for wellness can set applicants apart, aligning well with local fitness industry standards.
Applicants should bring a blend of energetic customer engagement, multitasking capability, and problem-solving skills. Being comfortable handling inquiries, managing front desk operations, and promoting services is key. A positive attitude combined with basic tech literacy enhances efficiency in this role.
Yes, this position serves as a gateway to roles like Member Services Manager or Club Operations Coordinator. Developing strong member relationships and mastering club systems can lead to supervisory responsibilities and opportunities within the expanding fitness industry.
Daily tasks include welcoming members, managing check-ins, resolving concerns, and supporting membership sales. The role balances administrative duties with active member engagement, fostering a vibrant and welcoming club atmosphere.
Crunch Fitness positions Member Services Representatives as vital team members who inspire community connection. The company’s energetic environment encourages collaboration, with the role contributing directly to member satisfaction and club success.
Beyond competitive hourly wages, employees enjoy fitness memberships, performance bonuses, and health benefits. This blend of rewards supports both personal wellness and professional growth within a dynamic team setting.
Salaries typically range from $13 to $17 per hour, depending on experience and scheduling flexibility. Crunch Fitness often complements base pay with incentives, making total compensation competitive within the regional fitness service market.