NexlintoMember Services Representative
Company : Crunch Fitness
Location : Ottawa Hills, OH, 43606
Job Type : Full Time / Part Time
Date Posted : 11 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
In Ottawa Hills, a Member Services Representative plays a vital role by warmly welcoming members, addressing their inquiries, and promoting fitness programs, which creates a positive atmosphere that encourages member retention and satisfaction at local gyms like Crunch Fitness.
Employers in Ottawa Hills highly value strong communication, multitasking under busy conditions, and a genuine passion for fitness. Familiarity with membership management systems and a friendly demeanor help candidates stand out in this competitive market.
While no mandatory certifications exist, completing customer service training or CPR/First Aid certifications common in Ohio can enhance your profile, showing readiness to handle emergencies and ensuring compliance with local fitness industry standards.
The hourly pay for this position in Ottawa Hills typically ranges from $12 to $16, depending on experience and facility size. Crunch Fitness offers competitive hourly rates complemented by performance bonuses and additional benefits.
Crunch Fitness values team members who actively engage with members by fostering an energetic and welcoming environment, supporting club initiatives, and encouraging participation, which aligns with their mission to build a motivating fitness community.
Crunch Fitness promotes personalized communication where representatives tailor conversations to individual needs, actively listen to feedback, and provide insightful guidance on club services, thus elevating the overall member journey.
Daily tasks include greeting members, managing check-ins, answering questions about memberships, handling scheduling requests, and maintaining an organized front desk—all requiring adaptability and a customer-first mindset.
Member Services Representatives typically combine front desk duties with active promotion of club programs, differing from Membership Service Assistants who may focus more on backend support, while Client Service Representatives often handle broader customer relations beyond fitness.
Starting as a Representative can lead to roles such as Member Services Manager or Club Operations Supervisor, especially in growing markets like Ottawa Hills. Demonstrating leadership and sales skills accelerates advancement within fitness organizations.
Ottawa Hills has a moderate demand for these roles, with competition influenced by local population size and fitness culture. Compared to larger cities, candidates may find a slightly less saturated market but must still showcase strong interpersonal skills.