NexlintoMember Services Representative
Company : Crunch Fitness
Location : Ambler, PA, 19002
Job Type : Full Time / Part Time
Date Posted : 10 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
Ambler's growing fitness sector creates steady demand for Member Services Representatives. While competition exists, especially with popular chains like Crunch Fitness expanding, candidates with strong customer service skills and enthusiasm for wellness stand out in this local market.
Ambler's moderate cost of living typically aligns salaries for Member Services Representatives between $14 and $18 per hour. This range balances local expenses with industry standards, ensuring compensation is fair for entry to mid-level positions in fitness clubs like Crunch Fitness.
Key skills include effective communication, multitasking under pressure, and proficiency with membership management software. Emphasizing a friendly demeanor and problem-solving aptitude enhances member satisfaction and supports smooth front desk operations.
Absolutely. Many begin as front desk staff and progress to supervisory or managerial roles within fitness centers. Developing sales abilities and leadership qualities can accelerate advancement, especially within expanding companies like Crunch Fitness.
Daily duties blend greeting members, managing check-ins, resolving inquiries, promoting club services, and coordinating tours. This variety demands adaptability and a customer-focused mindset to maintain an inviting atmosphere.
Crunch Fitness emphasizes a vibrant, team-oriented environment with added perks like free gym membership and performance bonuses. The role encourages relationship-building and community engagement beyond standard front desk responsibilities.
Definitely. The role blends customer interaction with promoting wellness programs, making it ideal for individuals eager to inspire healthy lifestyles while contributing to a dynamic club atmosphere.
Typically, hourly wages range from $15 to $18, depending on experience and shift flexibility. Crunch Fitness offers competitive pay supplemented by bonuses, which can enhance overall earnings in this role.
While no strict certifications are mandatory, familiarity with customer service systems and basic fitness knowledge strengthens candidacy. Local employers value prior experience in hospitality or wellness settings.