NexlintoMember Services Representative
Company : Crunch Fitness
Location : Haddonfield, NJ, 08033
Job Type : Full Time / Part Time
Date Posted : 14 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
Crunch Fitness emphasizes a vibrant, team-centric atmosphere where Member Services Representatives not only handle front desk tasks but also inspire members. In Haddonfield, NJ, this translates to engaging with a fitness-focused community while supporting rapid club growth, making the role more dynamic than standard customer service jobs.
Members Services Representatives at Crunch Fitness actively promote club programs and amenities, schedule tours, and provide personalized guidance. Their frontline interactions directly influence membership sales by fostering a welcoming environment that encourages new sign-ups and member retention.
Starting as a Member Services Representative opens doors to supervisory and management roles within Crunch Fitness. Demonstrating strong leadership, sales aptitude, and customer relations can lead to positions like Member Service Manager or Director of Member Services, especially as the brand expands.
In Haddonfield, Member Services Representatives in fitness clubs commonly earn between $14 and $18 per hour. Crunch Fitness offers competitive hourly pay paired with performance bonuses, aligning with local market standards and rewarding energetic, customer-focused team members.
Haddonfield's suburban demographic with an active lifestyle fosters steady demand for fitness-related roles. The town's health-conscious residents and expanding gym memberships drive a need for personable Member Services Representatives who can maintain high service standards and accommodate diverse member needs.
Crunch Fitness requires flexibility for mornings, evenings, weekends, and holidays to cover peak member activity times. In Haddonfield, adapting to these varied shifts is essential due to local member attendance patterns, ensuring smooth front desk operations during busy hours.
At Crunch Fitness, the culture of positivity and community engagement shapes daily tasks by encouraging representatives to be energetic ambassadors. This means not just managing check-ins but also fostering member motivation, reflecting the brand's commitment to an uplifting fitness environment.
A typical day involves warmly greeting members, managing check-ins, resolving queries, promoting club services, and collaborating with team members. Fast-paced and interactive, this role demands multitasking and a passion for fitness to ensure every member feels valued and supported.
Exceptional communication, empathy, and problem-solving distinguish top performers. At Crunch Fitness, representatives who can efficiently handle diverse member needs, maintain professionalism under pressure, and inspire wellness enthusiasm excel in both member satisfaction and retention.
Engaging with Haddonfield's active community allows representatives to build relationships beyond the gym, fostering member loyalty and referrals. This local presence enhances personal connections, which is vital for sustained membership growth and community-based brand recognition.