NexlintoMember Services Representative
Company : Crunch Fitness
Location : Little Canada, MN, 55109
Job Type : Full Time / Part Time
Date Posted : 12 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
At Crunch Fitness, being a Member Services Representative means engaging actively with fitness enthusiasts in a lively gym environment. Unlike typical customer service jobs, this role combines front desk duties with promoting wellness programs, creating an energetic workplace culture unique to the fitness industry in Little Canada, MN.
Crunch Fitness offers clear paths for growth beyond the front desk, including roles in membership sales, club management, and wellness coordination. Employees showing strong customer care and leadership skills in Little Canada can leverage internal training and mentorship to climb the fitness industry's professional ladder.
Success in this role hinges on strong interpersonal communication, multitasking under a fast pace, and a genuine passion for fitness culture. Familiarity with scheduling software and problem-solving abilities are critical to managing member inquiries effectively in a community-focused gym environment.
The Little Canada area has a growing fitness market with several clubs seeking customer-focused representatives. Competition is moderate, but candidates who demonstrate energetic customer engagement and flexibility in scheduling tend to stand out amid local hiring trends.
Hourly pay for this position typically ranges from $13 to $17 in the Little Canada region, influenced by experience and shift flexibility. Crunch Fitness complements this with performance bonuses and benefits, making the overall compensation attractive within the local fitness sector.
Beyond greeting members, representatives handle check-ins, manage inquiries via phone and email, promote club services, and assist with membership sales. Their role is pivotal in maintaining a welcoming atmosphere and ensuring smooth front desk functions at Crunch Fitness's Little Canada location.
Crunch Fitness positions this role as the heartbeat of the club, encouraging representatives to foster community spirit and positive energy. Collaboration with management and peers is emphasized, creating a supportive environment that values member satisfaction and employee growth.
Crunch Fitness highlights a dynamic, fitness-oriented workplace with perks like free gym access and career development opportunities. This contrasts with typical member service roles by blending customer service with health and wellness promotion in Little Canada’s active community.
Handling multiple member requests simultaneously, resolving concerns swiftly, and maintaining a professional front desk in a fast-paced gym environment are common challenges. Representatives must balance efficiency with a warm demeanor to keep members engaged and satisfied.
While formal certifications aren't mandatory, familiarity with customer relationship management tools and a background in fitness or wellness enhance candidacy. Employers in Little Canada often favor candidates who demonstrate adaptability and strong communication suited to active gym settings.