NexlintoMember Services Representative
Company : Crunch Fitness
Location : Carver, MN, 55315
Job Type : Full Time / Part Time
Date Posted : 12 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
A typical day includes welcoming members, managing check-ins, handling inquiries by phone or email, and promoting fitness programs. Flexibility for mornings, evenings, weekends, and holidays is common to meet club hours, reflecting the dynamic nature of member interaction at Crunch Fitness.
Strong communication and multitasking abilities stand out, alongside a genuine passion for wellness. Being personable and proactive in resolving member concerns ensures positive experiences, crucial for building relationships within a fast-paced gym environment.
Advancement opportunities often include roles like Member Services Manager or Club Operations Coordinator. Experience here builds a foundation in customer relations and membership management, valuable for growth within fitness or broader service industries.
Carver's expanding community and active lifestyle culture foster steady demand for member service roles, especially in fitness centers like Crunch. Local growth trends indicate a positive hiring outlook for energetic, customer-focused candidates.
While competition exists due to desirable work conditions and benefits, candidates with strong interpersonal skills and flexibility tend to stand out. Networking within local fitness communities can also enhance hiring chances in this region.
Crunch Fitness emphasizes a vibrant, team-oriented atmosphere with perks like free gym membership and performance bonuses. The role integrates customer service with a passion for fitness, creating a unique workplace culture that supports personal and professional growth.
This position directly impacts member retention by delivering exceptional service and promoting club amenities. Crunch prioritizes employees who foster welcoming environments, aligning daily tasks with broader brand expansion and community engagement objectives.
Hourly wages generally range from $13 to $17, influenced by experience and shift timings. Crunch Fitness complements this with performance incentives and benefits, making the overall compensation competitive for the local fitness service sector.
While no mandatory certifications exist, credentials in customer service, CPR, or fitness fundamentals can enhance a candidate’s profile. Such qualifications demonstrate commitment and readiness to contribute effectively to member safety and satisfaction.
They act as the frontline ambassadors, encouraging participation in programs, resolving issues promptly, and maintaining a positive club atmosphere. Their role is vital in nurturing member loyalty and exemplifying Crunch’s energetic brand identity.