NexlintoMember Services Representative
Company : Crunch Fitness
Location : Flower Mound, TX, 75022
Job Type : Full Time / Part Time
Date Posted : 10 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
Thriving in this role requires strong interpersonal skills, a genuine passion for fitness, and the ability to manage multiple member requests efficiently. Being energetic and approachable ensures you create a welcoming environment that aligns with Crunch Fitness’s vibrant community culture in Flower Mound.
They act as the primary point of contact, offering personalized assistance, promoting programs, and swiftly resolving concerns. Their proactive support helps foster member loyalty and boosts overall satisfaction, which is crucial in a fast-paced fitness club setting.
Many start in front desk roles before moving into management or specialized positions such as membership sales or club operations. The growing fitness industry in Flower Mound offers ample opportunities for upward mobility, especially within expanding brands like Crunch Fitness.
The demand for customer-centric roles in fitness clubs has risen due to increasing health awareness. Flower Mound’s growing population and active lifestyle culture create steady openings, making it a favorable market for those seeking Member Services Representative jobs.
Hourly pay usually falls between $12 and $17, depending on experience and company size. Crunch Fitness offers competitive rates supplemented by performance bonuses, reflecting the local market and the role’s customer service focus.
Crunch Fitness emphasizes a lively, energetic atmosphere paired with fitness passion. This role combines customer service with community engagement, offering unique perks like free gym membership and a collaborative team culture not always present in other fitness clubs.
They look for communication prowess, multitasking under pressure, and enthusiasm for wellness. Familiarity with membership management software and a proactive approach to resolving inquiries are highly valued to maintain smooth front desk operations.
By effectively communicating program benefits and scheduling tours, representatives spark interest and convert guests into members. Their role as brand ambassadors directly impacts membership sales and retention in a competitive fitness market.
Flower Mound’s traffic peaks mid-morning and late afternoon, so scheduling morning or evening shifts can ease commuting challenges. Flexibility in working weekends and holidays aligns well with local transit patterns and member availability.
Crunch Fitness positions this role as the heart of member interaction, emphasizing warmth and responsiveness. The company’s commitment to a supportive and energetic work environment reflects in the hands-on, member-first attitude expected from representatives.