NexlintoMember Services Representative
Company : Crunch Fitness
Location : Westchester, IL, 60154
Job Type : Full Time / Part Time
Date Posted : 11 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
Recent Jobs
Top searches
Employment opportunities at Crunch Fitness
Jobseekers are also searching for
Searches you may like
Trending searches in Westchester, IL
Popular Searches for Member Services Representative
Frequently Asked Questions
Crunch Fitness emphasizes a vibrant, community-driven environment in Westchester, IL, where the Member Services Representative acts as the club’s welcoming face. Unlike generic front desk roles, this position combines fitness passion with customer engagement, making it ideal for those who thrive in fast-paced, energetic settings focused on member experience.
Day-to-day tasks include warmly greeting members, managing check-ins, handling inquiries, and promoting club amenities. Fast multitasking and effective communication are key, with an emphasis on maintaining a clean front desk and supporting membership sales, all within a dynamic fitness-focused atmosphere.
Strong interpersonal communication, problem-solving, and multitasking abilities stand out. Comfort with basic computer systems and a genuine enthusiasm for health and wellness enhance success. Flexibility to work varied shifts including weekends and holidays is often required in this role.
Westchester’s proximity to Chicago creates competitive demand for customer-facing fitness roles. Employers prioritize candidates with local experience and fitness interest, often seeking those adaptable to diverse schedules and capable of fostering community engagement within health clubs.
While Westchester offers a relatively moderate cost of living compared to Chicago, salaries for Member Services Representatives typically align with this balance, offering competitive hourly wages plus bonuses and benefits that reflect the region’s economic standards and fitness market growth.
Besides competitive pay and bonuses, Crunch Fitness includes free gym membership and a team-oriented environment. This role offers unique career growth in the fitness sector, blending customer service with wellness promotion unlike standard service jobs.
Crunch Fitness fosters internal growth through performance incentives and ongoing opportunities. Representatives can advance into management or specialized fitness roles, benefiting from a company culture that values energetic team players passionate about health and community.
Hourly pay generally ranges from $13 to $17 depending on experience and shift flexibility. Crunch Fitness offers competitive rates within this bracket, often supplemented by performance bonuses and health benefits, making it an attractive option in the local fitness employment market.
While formal certifications aren’t mandatory, having a background in customer service or health and wellness credentials can boost candidacy. Crunch Fitness values enthusiasm for fitness and effective communication over formal certifications in its Member Services Representatives.
Absolutely. The role places you at the hub of local fitness activities, connecting with members, trainers, and wellness professionals. This interaction opens doors to broader fitness industry insights and career prospects beyond front desk responsibilities.