NexlintoMember Services Representative
Company : Crunch Fitness
Location : Burlington, NJ, 08016
Job Type : Full Time / Part Time
Date Posted : 13 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
Crunch Fitness in Burlington emphasizes a vibrant, team-oriented environment where fitness passion meets community service. Unlike standard front desk jobs, this role integrates member engagement with promoting wellness programs, making it ideal for those who want a dynamic, energetic atmosphere combined with career progression opportunities.
Handling high foot traffic during peak hours requires quick multitasking and proactive problem-solving to maintain member satisfaction. Representatives must balance greeting guests, managing inquiries, and supporting membership sales efficiently, all while fostering an inviting, positive club experience.
Daily tasks include warmly welcoming members, assisting with account updates, answering calls and emails, promoting club services, and maintaining a tidy front desk. This role demands strong communication skills and the ability to handle multiple requests smoothly in a fast-paced fitness environment.
Employers value energetic, customer-focused individuals with excellent interpersonal skills. Effective communication, problem-solving abilities, flexibility for varied shifts, basic computer literacy, and a genuine passion for fitness and wellness are crucial to excel in member service roles.
Burlington's growing fitness scene increases demand for skilled Member Services Representatives, but competition remains moderate. Candidates who showcase strong customer service backgrounds and adaptability stand out, especially when familiar with local wellness trends and club operations.
While formal certifications aren’t mandatory, having credentials in customer service, fitness fundamentals, or first aid can boost employability. Burlington employers often appreciate candidates who show commitment to wellness education and continuous skill development.
The competitive hourly rate typically ranges from $13 to $17, depending on experience and shift timings. Additionally, employees may receive performance bonuses, health benefits, and complimentary gym membership, which collectively enhance total compensation.
Crunch Fitness fosters growth by offering mentorship, training programs, and internal promotion pathways. Starting in member services can lead to roles in management, sales, or specialized fitness coaching, making it a solid entry point into the expanding health club industry.
Crunch Fitness combines a fun, energetic atmosphere with structured incentives and comprehensive benefits. Their focus on community-building and employee wellness cultivates a workplace where representatives not only serve but also inspire members and develop professionally.
Yes, flexibility is essential, as weekend and holiday shifts are common to accommodate member schedules. This availability helps ensure consistent service quality while offering opportunities for extra pay and deeper engagement with the fitness community.