NexlintoCustomer Service Representative
Company : Crunch Fitness
Location : Rancho Cordova, CA, 95742
Job Type : Full Time / Part Time
Date Posted : 14 February 2026
Job Summary:
We are looking to hire a Customer Service Representative who is personable, enthusiastic, and dedicated to delivering exceptional customer service as the main representative of our club. The Customer Service Representative will be responsible for providing superior customer care, aiding in the daily front desk operations, and ensuring that all members and visitors feel welcomed and valued. This position is ideal for individuals who enjoy interacting with others, excel in a fast-paced environment, and have a passion for fitness and community-building.
Key Responsibilities:
- Extend a cordial welcome to both members and guests to set a positive tone.
- Assist users with checking in, updating their profiles, and addressing general questions.
- Improve the member experience by highlighting the club's diverse programs, amenities, and services.
- Address phone calls, emails, and in-person requests with professionalism and efficiency.
- Support efforts to boost membership sales by providing information and coordinating tours for interested parties.
- Ensure the reception area is neat, organized, and projects a professional front desk.
- Addressing member grievances promptly and escalating issues to higher levels when appropriate.
- Comply with the company's policies, protocols, and standards for delivering customer service.
- Work together with managers and team members to facilitate the successful operation of the club.
Qualifications:
- Excellent at engaging with customers and showcasing interpersonal strengths.
- Demonstrating a constructive, animated, and polished behavior.
- Displays excellent abilities in both communication and problem resolution.
- The capability to multitask effectively and succeed in a dynamic and swift-paced environment.
- Familiarity with basic computer functions and proficiency in managing scheduling or membership tools is essential.
- Willing to accommodate varying work hours such as mornings, evenings, weekends, and holidays.
- A deep passion for staying fit, holistic wellness, and guiding others towards achievement.
Compensation & Benefits:
- Competitive hourly pay
- Incentivized bonuses tied to performance and opportunities for rewards
- Health benefits are granted to eligible employees who meet the specified criteria
- Assessing 401(k) eligibility according to tenure
- Obtain a complimentary membership for Crunch Fitness access
- A dynamic, spirited, and collective setting for work
- Possibilities for progression within a rapidly growing brand
Why Join Us:
At Crunch Fitness, being a Customer Service Representative goes beyond typical front desk responsibilities as it presents an opportunity to form connections, inspire others, and advance in the fitness industry. If you enjoy assisting individuals, bringing positive energy to your tasks, and being part of a collaborative team, we would be thrilled to have you as a part of the Crunch family.
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Frequently Asked Questions
Crunch Fitness emphasizes community-building and a dynamic work culture, so Customer Service Representatives are expected to do more than front desk tasks—they inspire members, support sales growth, and contribute to a spirited environment, making this position uniquely engaging compared to typical gym front desk jobs.
Crunch Fitness offers progression opportunities for representatives who excel in member engagement and operational support, with potential paths into management or specialized roles, reflecting the brand's rapid growth and focus on nurturing talent from within.
Success hinges on strong interpersonal skills, multitasking abilities, and a passion for wellness. Being personable, efficient under pressure, and tech-savvy with scheduling tools ensures seamless member interactions and supports the club’s high-energy atmosphere.
Given Rancho Cordova's diverse population and active lifestyle culture, representatives often handle varied member needs and preferences, requiring cultural sensitivity and adaptability to maintain high satisfaction in this competitive fitness market.
The fitness sector in Rancho Cordova is growing, but demand for personable, motivated customer service staff remains high. Crunch Fitness attracts many applicants due to its benefits and work culture, making preparation and demonstrating community engagement crucial.
Hourly pay is competitive locally, often ranging from $14 to $18, with performance-based bonuses that reward customer engagement and membership sales, enhancing overall earnings while promoting a results-driven environment.
At Crunch Fitness, representatives work collaboratively with managers and staff, contributing beyond reception by supporting sales, handling member concerns promptly, and helping create a welcoming atmosphere that fuels the club’s success.
Daily duties include greeting members, managing check-ins, updating profiles, addressing inquiries via phone or in-person, organizing the front desk, and coordinating tours, all while maintaining a positive and professional environment.
Flexibility is key at Crunch Fitness, with scheduling accommodating varied shifts including holidays. This allows representatives to maintain work-life balance while meeting the club’s operational needs during peak times.
Beyond standard benefits, employees receive complimentary gym memberships, performance incentives, and a vibrant team culture focused on fitness passion and professional growth, setting Crunch apart in the local job market.