NexlintoCustomer Service Representative
Company : Crunch Fitness
Location : Baldwin Park, CA, 91706
Job Type : Full Time / Part Time
Date Posted : 14 February 2026
Job Summary:
We are looking to hire a Customer Service Representative who is personable, enthusiastic, and dedicated to delivering exceptional customer service as the main representative of our club. The Customer Service Representative will be responsible for providing superior customer care, aiding in the daily front desk operations, and ensuring that all members and visitors feel welcomed and valued. This position is ideal for individuals who enjoy interacting with others, excel in a fast-paced environment, and have a passion for fitness and community-building.
Key Responsibilities:
- Extend a cordial welcome to both members and guests to set a positive tone.
- Assist users with checking in, updating their profiles, and addressing general questions.
- Improve the member experience by highlighting the club's diverse programs, amenities, and services.
- Address phone calls, emails, and in-person requests with professionalism and efficiency.
- Support efforts to boost membership sales by providing information and coordinating tours for interested parties.
- Ensure the reception area is neat, organized, and projects a professional front desk.
- Addressing member grievances promptly and escalating issues to higher levels when appropriate.
- Comply with the company's policies, protocols, and standards for delivering customer service.
- Work together with managers and team members to facilitate the successful operation of the club.
Qualifications:
- Excellent at engaging with customers and showcasing interpersonal strengths.
- Demonstrating a constructive, animated, and polished behavior.
- Displays excellent abilities in both communication and problem resolution.
- The capability to multitask effectively and succeed in a dynamic and swift-paced environment.
- Familiarity with basic computer functions and proficiency in managing scheduling or membership tools is essential.
- Willing to accommodate varying work hours such as mornings, evenings, weekends, and holidays.
- A deep passion for staying fit, holistic wellness, and guiding others towards achievement.
Compensation & Benefits:
- Competitive hourly pay
- Incentivized bonuses tied to performance and opportunities for rewards
- Health benefits are granted to eligible employees who meet the specified criteria
- Assessing 401(k) eligibility according to tenure
- Obtain a complimentary membership for Crunch Fitness access
- A dynamic, spirited, and collective setting for work
- Possibilities for progression within a rapidly growing brand
Why Join Us:
At Crunch Fitness, being a Customer Service Representative goes beyond typical front desk responsibilities as it presents an opportunity to form connections, inspire others, and advance in the fitness industry. If you enjoy assisting individuals, bringing positive energy to your tasks, and being part of a collaborative team, we would be thrilled to have you as a part of the Crunch family.
Recent Jobs
Top searches
Employment opportunities at Crunch Fitness
Jobseekers are also searching for
Searches you may like
Trending searches in Baldwin Park, CA
Popular Searches
Frequently Asked Questions
Baldwin Park's demand for customer service roles is growing steadily, especially in service-oriented businesses like fitness centers. Candidates with strong interpersonal skills and flexibility to work varied shifts tend to stand out, as local employers often seek representatives who can handle fast-paced member interactions.
While formal certifications aren't typically mandatory, proficiency in scheduling software and a solid grasp of communication tools can boost employability. Employers in Baldwin Park value candidates who combine technical savvy with a passion for personalized member engagement, especially in health and wellness environments.
Mastering multitasking while maintaining attentive, friendly communication is key. Problem-solving skills paired with a genuine enthusiasm for helping individuals, especially in dynamic spaces like fitness clubs, set successful customer service representatives apart from their peers.
Beyond standard greeting and check-in duties, this role often involves actively promoting club programs, managing member concerns swiftly, and supporting sales initiatives. It requires balancing operational tasks with creating a welcoming community atmosphere, especially in fitness-focused settings.
Entry-level representatives can advance by demonstrating leadership, customer engagement excellence, and sales support proficiency. Crunch Fitness's expanding footprint offers pathways into management, member services coordination, or specialized wellness roles within their vibrant, team-driven culture.
Crunch Fitness emphasizes community-building alongside service, encouraging representatives to actively inspire members and participate in club growth. The blend of fitness passion and sales support creates a unique environment compared to more transactional front desk positions elsewhere.
Employees enjoy competitive hourly wages combined with performance bonuses, health benefits for eligible staff, and complimentary gym memberships. The company culture supports career advancement and fosters a spirited team atmosphere, making it appealing for fitness enthusiasts.
Customer Service Representatives in Baldwin Park typically earn around $15 to $18 per hour, with Crunch Fitness offering competitive pay within this range. Including performance bonuses and benefits, total compensation can be quite attractive for those passionate about customer interaction and fitness.