NexlintoMember Services Representative
Company : Crunch Fitness
Location : Beverly, NJ, 08010
Job Type : Full Time / Part Time
Date Posted : 13 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
Recent Jobs
Top searches
Employment opportunities at Crunch Fitness
Jobseekers are also searching for
Searches you may like
Trending searches in Beverly, NJ
Popular Searches for Member Services Representative
Frequently Asked Questions
Beverly, NJ has a moderately competitive market for member services roles due to its proximity to larger metro areas. Candidates with strong customer service skills and fitness industry experience tend to stand out, especially for clubs like Crunch Fitness that value energetic and community-focused employees.
While no strict certifications are required, familiarity with customer management software and CPR/first aid certification can enhance your profile in Beverly's fitness job market. Employers appreciate candidates who show readiness to support health-conscious communities safely.
Employers typically look for candidates who demonstrate a positive attitude, strong interpersonal communication, and multitasking abilities. Being approachable and knowledgeable about membership options helps create an engaging experience that retains clients and supports club growth.
Handling multiple member inquiries simultaneously, managing scheduling conflicts, and resolving concerns professionally are common hurdles. Staying organized and calm while maintaining a welcoming demeanor is crucial to succeed at the front desk.
Starting as a member services rep can open paths to supervisory roles, membership sales management, or even operations within fitness organizations. Demonstrating leadership and sales skills often leads to growth within dynamic brands like Crunch Fitness.
In Beverly, NJ, the typical hourly wage for this role ranges between $14 and $18, influenced by experience and company benefits. Crunch Fitness also offers performance bonuses and membership perks that add value beyond base pay.
Crunch Fitness emphasizes building genuine member relationships and energizing the community atmosphere. Their member services representatives aren't just front desk staff—they’re ambassadors fostering motivation and inclusiveness within the club.
Crunch expects reps to actively promote club programs and support membership sales while maintaining a professional, upbeat environment. Flexibility in scheduling and collaboration with team members to enhance overall club operations is highly valued.
While a Member Services Representative focuses on direct member interaction and daily front desk tasks, consultants and coordinators may handle more specialized memberships, program coordination, or backend account management. The rep role is more client-facing and operational.
A Member Service Representative in fitness centers combines customer service prowess with knowledge of health and wellness amenities. They often engage in promoting fitness programs and require adaptability to fast-paced, energetic environments compared to typical customer service roles.