NexlintoMember Services Representative
Company : Crunch Fitness
Location : Detroit, MI, 48242
Job Type : Full Time / Part Time
Date Posted : 11 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
Crunch Fitness emphasizes a vibrant, team-oriented atmosphere where Member Services Representatives act as community ambassadors. In Detroit, this role blends customer engagement with fitness passion, offering free gym access and career growth opportunities uncommon in many local competitors.
Handling simultaneous member check-ins, inquiries, and membership sales demands multitasking and sharp communication skills. Representatives must quickly resolve concerns while maintaining a welcoming demeanor, ensuring every interaction strengthens member loyalty amid high daily foot traffic.
While formal certifications aren't mandatory, proficiency with membership management software, strong interpersonal skills, and a background in customer service enhance employability. Detroit clubs value candidates who can connect authentically with a diverse member base and adapt to dynamic schedules.
Hourly pay generally ranges from $12 to $16, with performance bonuses potentially increasing total earnings. Crunch Fitness supplements wages with health benefits and a complimentary membership, making compensation competitive within Detroit's fitness sector.
Entry-level reps often progress to supervisory or managerial roles, leveraging experience in membership coordination and sales. Detroit's growing fitness market offers pathways into specialized client service or wellness program coordination, especially for those who demonstrate a passion for member engagement.
Detroit's relatively affordable living costs align with modest starting wages for service roles, but employers like Crunch Fitness often enhance packages with benefits and incentives. Candidates should consider total compensation, including perks, when evaluating job offers locally.
Daily tasks blend greeting members, handling account updates, managing inquiries, and promoting club offerings. The front desk role requires balancing administrative duties with creating a welcoming atmosphere, ensuring members feel valued during each visit.
Crunch Fitness fosters a supportive culture focused on energetic teamwork and personal growth. Beyond competitive pay, employees enjoy fitness benefits and the chance to build meaningful member relationships, distinguishing the Crunch experience in Detroit's fitness industry.
Top performers bring enthusiasm, strong communication, and problem-solving skills. They thrive in fast-paced settings, exhibit professionalism, and genuinely care about member wellness, aligning with Crunch Fitness's commitment to exceptional customer experiences.
Detroit's fitness sector increasingly values candidates with flexibility for varied shifts and a passion for community wellness. Demand for roles like Member Services Representative is steady, with employers prioritizing those who can adapt quickly and contribute to positive member retention.