NexlintoMember Services Representative
Company : Crunch Fitness
Location : Saline, MI, 48176
Job Type : Full Time / Part Time
Date Posted : 11 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
Saline, MI has a growing fitness industry, which has increased demand for Member Services Representatives. Local gyms like Crunch Fitness often seek energetic individuals, making this a favorable time to explore such positions in the area.
Saline offers a community-focused gym culture with emphasis on personalized member interaction, contrasting with busier urban centers where roles might focus more on volume and speed. This setting can lead to deeper member relationships and a supportive team atmosphere.
Excelling requires strong interpersonal communication, multitasking under pressure, and problem-solving. Being approachable and knowledgeable about membership systems enhances member satisfaction and supports smooth daily operations.
Many advance into roles like Member Service Manager, Club Operations Coordinator, or sales-focused positions within fitness centers. This role builds foundational customer service skills valuable for broader leadership opportunities.
Salaries typically range from $13 to $17 per hour depending on experience and club size. Crunch Fitness offers competitive hourly wages plus performance bonuses, which can enhance overall earnings.
Crunch Fitness emphasizes a vibrant, team-oriented culture with fitness perks like free memberships and growth opportunities. The role blends customer service with community engagement, making it more dynamic than standard front desk positions.
Absolutely. Crunch Fitness values internal development, often promoting representatives into management or specialized member service roles, providing clear pathways for career progression in the fitness industry.
Daily tasks include greeting members, managing check-ins, addressing inquiries, promoting club offerings, and maintaining front desk organization. Time management and positive interactions are critical to creating an inviting atmosphere.
While in-depth fitness expertise isn’t mandatory, having a passion for wellness helps connect authentically with members, supports program promotion, and enhances the overall customer experience.
Yes, Crunch Fitness requires availability during mornings, evenings, weekends, and holidays to accommodate member traffic, so flexibility helps in balancing shifts while meeting club needs.