NexlintoMember Services Representative
Company : Crunch Fitness
Location : Clay Center, OH, 43408
Job Type : Full Time / Part Time
Date Posted : 11 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
Recent Jobs
Top searches
Employment opportunities at Crunch Fitness
Jobseekers are also searching for
Searches you may like
Trending searches in Clay Center, OH
Popular Searches for Member Services Representative
Frequently Asked Questions
Absolutely. While passion for fitness helps, strong interpersonal skills and a customer-first mindset are key to excelling as a Member Services Representative. The role at Crunch Fitness provides on-the-job training, enabling newcomers to quickly adapt and succeed in a vibrant, fast-paced club environment.
Handling multiple member inquiries simultaneously and ensuring smooth check-ins can become intense during peak hours. Balancing phone, email, and in-person requests requires multitasking skills and calm problem-solving to maintain a welcoming atmosphere and uphold Crunch’s customer service standards.
This role uniquely blends customer service with fitness community engagement. Representatives not only assist with account services but also promote wellness programs, fostering member motivation. It demands energy, a fitness passion, and the ability to build meaningful relationships beyond standard service interactions.
Member Services Representatives in Clay Center typically earn between $12 and $16 per hour, reflecting local market rates and Crunch Fitness’s competitive pay structure. Additional incentives and bonuses based on performance often increase overall compensation.
Clay Center has a moderate demand for member services professionals, with several fitness centers competing for skilled reps. Candidates with strong customer service backgrounds and flexibility in schedules tend to stand out in this community-focused job market.
While formal certifications aren’t mandatory, familiarity with customer management software and a basic understanding of health and wellness trends are advantageous. Ohio employers, including Crunch Fitness, value communication prowess and the ability to engage diverse member demographics effectively.
Crunch Fitness emphasizes a vibrant, inclusive culture that encourages representatives to be energetic community builders, not just desk operators. The role offers free gym membership, career growth prospects, and a team-oriented environment that fosters both personal and professional development.
This position serves as a gateway to roles like membership management, fitness coordination, or even corporate positions within the brand. Crunch Fitness’s expanding footprint means motivated representatives can leverage their frontline experience into diverse career pathways.
Yes, scheduling often includes mornings, evenings, weekends, and holidays to match the club’s operation hours and member needs. Flexibility is essential to accommodate peak times, ensuring members receive attentive service throughout the week.
Crunch Fitness invests in comprehensive onboarding and ongoing training, focusing on conflict resolution, communication skills, and company policies. This equips representatives to promptly address and escalate member issues, ensuring a positive, consistent member experience.