NexlintoCustomer Service Representative
Company : Crunch Fitness
Location : Frederick, CO, 80530
Job Type : Full Time / Part Time
Date Posted : 11 February 2026
Job Summary:
We are looking to hire a Customer Service Representative who is personable, enthusiastic, and dedicated to delivering exceptional customer service as the main representative of our club. The Customer Service Representative will be responsible for providing superior customer care, aiding in the daily front desk operations, and ensuring that all members and visitors feel welcomed and valued. This position is ideal for individuals who enjoy interacting with others, excel in a fast-paced environment, and have a passion for fitness and community-building.
Key Responsibilities:
- Extend a cordial welcome to both members and guests to set a positive tone.
- Assist users with checking in, updating their profiles, and addressing general questions.
- Improve the member experience by highlighting the club's diverse programs, amenities, and services.
- Address phone calls, emails, and in-person requests with professionalism and efficiency.
- Support efforts to boost membership sales by providing information and coordinating tours for interested parties.
- Ensure the reception area is neat, organized, and projects a professional front desk.
- Addressing member grievances promptly and escalating issues to higher levels when appropriate.
- Comply with the company's policies, protocols, and standards for delivering customer service.
- Work together with managers and team members to facilitate the successful operation of the club.
Qualifications:
- Excellent at engaging with customers and showcasing interpersonal strengths.
- Demonstrating a constructive, animated, and polished behavior.
- Displays excellent abilities in both communication and problem resolution.
- The capability to multitask effectively and succeed in a dynamic and swift-paced environment.
- Familiarity with basic computer functions and proficiency in managing scheduling or membership tools is essential.
- Willing to accommodate varying work hours such as mornings, evenings, weekends, and holidays.
- A deep passion for staying fit, holistic wellness, and guiding others towards achievement.
Compensation & Benefits:
- Competitive hourly pay
- Incentivized bonuses tied to performance and opportunities for rewards
- Health benefits are granted to eligible employees who meet the specified criteria
- Assessing 401(k) eligibility according to tenure
- Obtain a complimentary membership for Crunch Fitness access
- A dynamic, spirited, and collective setting for work
- Possibilities for progression within a rapidly growing brand
Why Join Us:
At Crunch Fitness, being a Customer Service Representative goes beyond typical front desk responsibilities as it presents an opportunity to form connections, inspire others, and advance in the fitness industry. If you enjoy assisting individuals, bringing positive energy to your tasks, and being part of a collaborative team, we would be thrilled to have you as a part of the Crunch family.
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Frequently Asked Questions
Employers in Frederick, CO prioritize strong communication, multitasking skills, and familiarity with membership software for Customer Service Representatives. Having experience in fast-paced environments and a passion for fitness can significantly enhance your candidacy in this competitive local market.
At Crunch Fitness, the Customer Service Representative role blends traditional front desk tasks with community-building in fitness. Unlike standard customer care jobs, it emphasizes enthusiasm for wellness, member engagement, and contributing to a vibrant gym atmosphere.
Typical duties include welcoming members, managing check-ins, resolving inquiries, and supporting membership sales. Customer Service Representatives often balance administrative tasks with providing a positive, energetic member experience in a dynamic setting.
Yes, employees receive competitive hourly wages, performance bonuses, and health benefits eligibility. Additionally, complimentary gym membership access and career advancement opportunities enrich the role’s appeal locally.
Customer Service Representatives in Frederick typically earn between $14 to $18 per hour, depending on experience and company size. Crunch Fitness offers a competitive hourly rate complemented by bonuses, aligning well with local market standards.
Frederick experiences steady demand for customer service roles, driven by growing fitness centers and retail outlets. While not as saturated as Denver, the local market offers promising opportunities with moderate competition for motivated candidates.
Handling high member volumes during peak hours can be demanding. Balancing front desk duties while maintaining upbeat member interactions requires resilience and excellent organizational skills, especially in a fast-paced fitness environment.
Crunch Fitness fosters advancement by offering roles in management and sales within its expanding network. Employees who demonstrate leadership and dedication often transition to higher positions, benefiting from the company’s upward mobility culture.
Expect a mix of greeting guests, updating member profiles, addressing queries via phone or email, and coordinating tours. Multitasking and problem-solving skills are essential to maintain smooth front desk operations and positive member experiences.
Yes, flexibility is key with shifts spanning mornings, evenings, weekends, and holidays. This accommodates the gym’s busy periods and ensures consistent member support, making adaptable scheduling a vital part of the job.